Lydia Henson

• Reduced wait times for patients by implementing an organized system for processing paperwork.
• Participated in continuous improvement initiatives focused on streamlining access associate workflows and increasing operational efficiency.
• Supported billing department efforts by gathering accurate insurance information during the registration process.
• Implemented innovative organization techniques for maintaining accurate patient files, improving overall record-keeping practices.
• Collaborated with clinical staff to coordinate care and address patient needs effectively.
• Improved office efficiency by managing incoming calls and directing patients to appropriate departments.
• Streamlined appointment scheduling processes for increased patient satisfaction.

• Improved client well-being by providing personalized and compassionate in-home care services.
• Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
• Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
• Promoted client independence by encouraging participation in self-care tasks and engaging in stimulating conversations.
• Provided essential medication reminders to ensure clients took prescriptions on time and in accordance with doctor''s orders.
• Supported the physical health of clients through regular exercise routines tailored to individual abilities and limitations.
• Delivered timely transportation services for medical appointments, grocery shopping, social events, or other necessary errands.
• Maintained detailed records of client information, including medical history, personal preferences, goals, and care plan updates.
• Collaborated closely with family members to communicate updates on client progress and address any concerns or issues that arose during care provision.
• Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
• Developed strong rapport with clients by demonstrating active listening skills and exhibiting genuine empathy toward their needs or concerns.
• Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.

• Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
• Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
• Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
• Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
• Conducted functional assessments to identify triggers and develop targeted interventions for challenging behaviors.
• Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
• Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.

• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

• Increased sales revenue by identifying and targeting high-potential accounts.
• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Collaborated with marketing to create impactful promotional materials for increased brand awareness.
• Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
• Improved first-call resolution rates by efficiently managing customer issues and complaints.
• Streamlined communication with customers by providing accurate information regarding products and services.

• Enhanced client progress by implementing individualized behavior intervention plans.
• Collaborated with multidisciplinary teams for comprehensive client care and improved outcomes.
• Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
• Supported clients in achieving their goals through consistent data collection and analysis.
• Maintained accurate records, contributing to the overall success of treatment plans.
• Assisted Board Certified Behavior Analysts in developing evidence-based strategies for optimal results.
• Provided compassionate care while addressing clients'' unique needs and preferences.
• Promoted a safe environment, ensuring adherence to agency policies and procedures.
• Consistently met compliance requirements by maintaining up-to-date certifications and trainings.

Support all service enhancers to build strong relationships including active use of Concierge. Service multiple customers at a time, multi-task and/or handle projects simultaneously. Be aware of fashion trends and seek information about all new arrivals, including product knowledge about fit, color, fashion etc.

• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.