Overview
Work History
Education
Skills
Languages
Timeline
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Lydia Heroumi

Lydia Heroumi

San Francisco,CA

Overview

3
3
years of professional experience

Work History

Hallmark Aviation CSA

Working with Qatar Airways
06.2024 - Current
  • Passenger Check-In: Verify documents, process check-ins, assign seats, and issue boarding passes
  • Baggage Handling: Tag and route luggage, assist with special baggage needs, and resolve baggage issues
  • Passenger Assistance: Aid passengers with special needs, provide flight information, and address inquiries
  • Boarding Process: Coordinate orderly boarding, verify identities, and ensure compliance with safety protocols
  • Customer Service: Deliver exceptional service, handle complaints, and explain airline policies
  • Security and Compliance: Follow security protocols, assist with screening, and report concerns
  • Collaboration: Work with airline and airport staff to ensure smooth operations and effective communication.

Educational Program Manager-Admin/ Arabic Teacher

Yaseen Foundation
01.2023 - Current

Leasing Consultant/Administrative Assistant

The Liberty Group
06.2023 - 09.2023
  • Excelled in administrative tasks, including creating and managing Excel spreadsheets, organizing tenant files, and handling correspondence
  • Collaborated with cross-functional teams to ensure smooth operations and efficient handling of administrative duties
  • Expertly conducted property tours, managed applications, and utilized Yardi software to update tenant information
  • Demonstrated strong problem-solving skills in handling tenant inquiries and concerns
  • Maintained a comprehensive understanding of property amenities and lease terms to effectively communicate with potential tenants.

Autonomous Vehicle Specialist

Transdev NA at WAYMO
11.2021 - 10.2022

Front Desk Receptionist /Leasing Consultant

JWilliams Staffing
04.2021 - 11.2021
  • Managed resident check-in and check-out procedures with exceptional attention to detail
  • Welcomed residents and guests with a warm and courteous demeanor, ensuring a positive first impression
  • Scheduled appointments for prospective residents, optimizing property viewing opportunities
  • Efficiently coordinated and managed appointments for the property manager, ensuring a well-organized schedule
  • Conducted informative property tours, showcasing the features and benefits to potential residents
  • Handled incoming phone calls, promptly addressing resident concerns and inquiries with professionalism
  • Provided comprehensive responses to client questions, fostering customer satisfaction and confidence
  • Maintained accurate and detailed daily reports to track property activities and developments
  • Generated work orders, forms, and efficiently managed resident requests, prioritizing their needs
  • Proficiently processed payments and meticulously documented financial transactions.

Education

Bachelor of Science - Political Science

CCSF
San Francisco
08.2025

Associate of Baccalaureate Studies - Foreign Languages And Literatures

Hamia Brothers High School
Algiers, Kouba, Algeria
06.2017

Skills

  • Goal-Oriented
  • Strong Work Ethic
  • Patience and Tolerance
  • Customer Consultation
  • Payment Processing
  • Customer Service
  • Calm and Professional Under Pressure
  • Problem Resolution
  • Translation and Interpretation Services

Languages

Arabic
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual

Timeline

Hallmark Aviation CSA

Working with Qatar Airways
06.2024 - Current

Leasing Consultant/Administrative Assistant

The Liberty Group
06.2023 - 09.2023

Educational Program Manager-Admin/ Arabic Teacher

Yaseen Foundation
01.2023 - Current

Autonomous Vehicle Specialist

Transdev NA at WAYMO
11.2021 - 10.2022

Front Desk Receptionist /Leasing Consultant

JWilliams Staffing
04.2021 - 11.2021

Bachelor of Science - Political Science

CCSF

Associate of Baccalaureate Studies - Foreign Languages And Literatures

Hamia Brothers High School

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Lydia Heroumi