Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LYDIA HERRERA

BRONX,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Receptionist Supervisor

Pisacano Eye Surgery & Laser Specialists
05.2022 - Current
  • Monitored front areas so that questions could be promptly addressed.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Kept high average of performance evaluations.
  • Completed bi-weekly payroll for over 12 employees.
  • Interceded between employees during arguments and diffused tense situations.
  • Receiving visitors by greeting, welcoming, directing and announcing them appropriately.
  • Answering screening and forwarding incoming phone calls.
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
  • Basic computer skills like typing and using Microsoft Office programs such as Word, Excel, PowerPoint, and Outlook.

CSR

Payomatic Check Cashing
11.2014 - 04.2022
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Responded to customer requests for products, services, and company information.
  • Maintained cash counter in running condition, accept payments and made entries accordingly.
  • Processed and verified payments involving transfer of electronic funds.
  • Followed company's guidelines regarding cash payment policy.
  • Executed customer transactions including bill payments, western union, money orders and checks.
  • Verified incoming and outgoing money transfers from bank.
  • Open and close store when required.
  • Use POS system for all transactions.
  • Worked in confined areas alone with understanding of Company’s security/safety policies and procedures.
  • Successfully performing transactions while upholding Banking-related Compliance rules and regulations.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Cashier

Westside Market NYC
02.2008 - 11.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Checked personal identifications during alcohol and tobacco sales.
  • Processed refunds and exchanges in accordance with company policy.

Education

High School Diploma -

Roosevelt High School
Roosevelt, NY
06.2008

Skills

  • Appointment Scheduling
  • Database Administration
  • Office Management
  • Data Entry
  • Employee Supervision
  • Customer Service
  • Staff Scheduling
  • New Hire Orientation
  • Phone and Email Etiquette
  • Multitasking and Organization
  • Payroll and Budgeting
  • Handling Complaints

Languages

Spanish
Full Professional

Timeline

Receptionist Supervisor

Pisacano Eye Surgery & Laser Specialists
05.2022 - Current

CSR

Payomatic Check Cashing
11.2014 - 04.2022

Cashier

Westside Market NYC
02.2008 - 11.2013

High School Diploma -

Roosevelt High School

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LYDIA HERRERA