LYDIA HERRERA
BRONX,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Receptionist Supervisor
Pisacano Eye Surgery & Laser Specialists
The Bronx , NY
2022.05 - 2024.03
- Monitored the front desk operations, including answering phones, responding to inquiries, and managing incoming and outgoing mail.
- Conducted performance evaluations and provided feedback to employees regarding their progress.
- Resolved patients complaints in a timely manner while maintaining an excellent relationship with the patients.
- Ensured that all receptionists adhered to established safety protocols when handling sensitive information.
- Scheduled staff shifts, monitored attendance, and evaluated employee performance.
- Maintained accurate records of patient visits, billing information, and other important data.
- Created monthly reports summarizing patient visits, revenue generated, and staff performance metrics.
- Assisted with hiring qualified personnel for medical receptionist positions.
- Updated electronic scheduling system with appointments, cancellations, or rescheduling requests.
- Coordinated with physicians' offices to schedule referrals for patients as needed.
- Verified insurance coverage prior to appointments being scheduled or services rendered.
- Greeted visitors upon arrival at the front desk while maintaining a professional demeanor.
Cashier
Payomatic Check Cashing
BRONX
2014.01 - 2022.04
- Maintain the cash counter in running condition, accept payments and make entries accordingly
- Process and verify payments involving transfer of electronic funds
- Follow the company's guidelines regarding cash payments policy
- Made sure there was enough cash at the register for the paying balance to the customer
- Answered customers questions and provided information on procedures or policies
- Offer customers carry-out service at the completion of transactions
- Executed customer transactions including bill payments, western union, money orders, and checks
- Maintained friendly and professional customer interactions
- Standard administrative duties such as copy, fax, emails, and shipping fed ex, ups, and usps
- Answering phone calls, calling companies to verify checks
- Added new customers to the system helping maintain records to comply with laws and regulations.
Cashier
Westside Market
NY
2008.01 - 2013.01
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
Education
Jonathan Levin High School
The Bronx, NY2007-07
Skills
- Strong leadership
- Task Delegation
- Scheduling expertise
- Policy Enforcement
- Data Entry
- Payroll Administration
- Employee Supervision
- Multitasking
- Phone and Email Etiquette
- Professionalism
- Customer Service
Work Experience Responsibilities
- Maintain the cash counter in running condition, accept payments and make entries accordingly.
- Process and verify payments involving transfer of electronic funds.
- Follow the company's guidelines regarding cash payments policy.
- Assist in stocking of and rearrangements of display items in the supermarket when needed.
- Made sure there was enough cash at the register for the paying balance to the customer.
- Answered customers questions and provided information on procedures or policies.
- Offer customers carry-out service at the completion of transactions.
- Executed customer transactions including bill payments, western union, money orders and checks.
- Maintained friendly and professional customer interactions.
- Standard administrative duties such as copy, fax, emails, and shipping fed ex, ups and usps.
- Answering phone calls, calling companies to verify checks.
- Added new customers to the system helping maintain records to comply with laws and regulations.
Languages
English
Professional
Spanish
Professional
Timeline
Receptionist Supervisor
Pisacano Eye Surgery & Laser Specialists
2022.05 - 2024.03
Cashier
Payomatic Check Cashing
2014.01 - 2022.04
Cashier
Westside Market
2008.01 - 2013.01
Jonathan Levin High School
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