LYDIA JAGDEO
Bronx,NY (347)-475-8711 lydiajagdeo@gmail.com
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and company goals.
Overview
8
8
years of professional experience
Work History
COVID-19 Contact Tracer
COVID
06.2020 - 04.2022
- 19 Contact, UHG/Apex systems – Remote
- Communicated with documented COVID-19 patients and other exposed persons via phone calls to ascertain compliance with required or recommended actions.
- Communicated with over 50 contacts daily in a professional and empathetic manner maintaining emotional and cultural awareness.
- Performed record keeping by logging client information within Salesforce.
- Collaborated with local organizations to expand health services and resources.
Lead Receptionist
IST Management Services Inc
10.2016 - 07.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Reserved, managed and set up over 20 conference rooms on 9 floors based on client's requests.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Coordinated with C-Suite assistants for high profile events
- Maintained visitor log for entering and leaving facility for security purposes.
- Responsible for keeping track of important documents and emails.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
Claims Liaison
Integra Partners
03.2014 - 09.2015
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Managed workload and priorities to meet claims processing meet deadlines.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Day-to-day, front-line interaction with over 40 providers via telephone, email, and fax, identified and corrected provider billing errors and rejected claims.
- Identified issues attributing to account delinquency and discuss solutions with clients.
Education
BBA - Business Administration
Capella University
Minneapolis, MN06.2026
High School Diploma -
Herbert H Lehman High School
Bronx, NY06.2006
Skills
- Interpersonal Communication
- Problem-Solving
- Salesforce Software Proficiency
- Flexible and Adaptable
- Google Workspace
- Teamwork and Collaboration
- Organization and Time Management
- Training and Development
- Attention to Detail
- Self-Motivated
Timeline
COVID-19 Contact Tracer
COVID
06.2020 - 04.2022
Lead Receptionist
IST Management Services Inc
10.2016 - 07.2020
Claims Liaison
Integra Partners
03.2014 - 09.2015
BBA - Business Administration
Capella University
High School Diploma -
Herbert H Lehman High School
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