LYDIA JOHNSON
Chalmette,LA
Summary
Customer service oriented professional capable of multi-tasking and prioritizing workloads to ensure timely delivery. Maintain courteous and professional working relationships with employees at all levels of the organization. Accustomed to handling information that is sensitive and confidential.
Overview
29
29
years of professional experience
Work History
Food Safety Specialist
EcoSure
Chalmette, LA
01.2024 - Current
- Conducted comprehensive food safety audits to ensure compliance with industry standards.
- Developed training programs for staff on food handling and safety procedures.
- Collaborated with teams to implement corrective actions for identified safety issues.
Manager / Customer Service Representative
Taco Bell
Meraux, USA
02.1998 - 08.2024
- Managed hiring, termination, scheduling, payroll processing, and training.
- Supervised team of 35 employees, fostering collaboration and performance.
- Maintained customer-focused, team-oriented environment by building employee relationships, overseeing shifts, and providing guidance.
- Ensure guest satisfaction and uphold compliance with all regulatory requirements and brand standards.
- Manage opening and closing duties, order supplies, and maintain inventory levels.
- Ensured accurate cash count for daily reconciliation and prepare bank deposits.
- Place outbound phone calls and receive inbound phone calls.
911 Dispatcher
Jefferson Parish
Gretna, Louisiana
04.2022 - 05.2023
- Operated multi-line phone systems to receive emergency calls.
- Coordinated response efforts with police, fire, and medical services.
- Maintained detailed logs of incoming calls and dispatched units.
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Certificate - HIPAA Essentials for Healthcare Professionals
Ultimate Medical Academy
Food Safety Manager Training -
Conference of Food Protection
Skills
- Event Coordination
- Volunteer Coordination
- Customer Service
- Stakeholder Engagement
- Communication Skills
- Conflict Resolution
- Process Improvement
- Administrative Support
- Office Administration
- Budget Management
- Financial Management
- Fundraising Strategies
- Record Keeping
- Data Entry
- Project Management
- Regulatory Awareness
- Time Management
- Organizational Skills
- Customer Follow-Up
- Client Relations
- Microsoft Office Applications
Volunteer Experience
National Parent Teacher Association, Chalmette, LA, Volunteer PTA, 01/20, Present, Assist with the coordination and facilitation of events., Maintain positive attitude; show respect to all those with whom there is contact while performing duties., Demonstrate appropriate behavior at all times; observe and promote all rules and regulations.
Key Qualifications
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
Timeline
Food Safety Specialist
EcoSure
01.2024 - Current
911 Dispatcher
Jefferson Parish
04.2022 - 05.2023
Manager / Customer Service Representative
Taco Bell
02.1998 - 08.2024
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Certificate - HIPAA Essentials for Healthcare Professionals
Ultimate Medical Academy
Food Safety Manager Training -
Conference of Food Protection