Lydia Jones
Lake Charles,LA
Summary
To secure a position with a stable and profitable organization whereby I can be a member of a team to utilize my skills to the fullest. Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
17
17
years of professional experience
Work History
Paraprofessional
Calcasieu Parish School Board
12.2020 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
Scaffold Builder
Apache Industrial Services
01.2018 - 12.2020
- Build, modify, demo, scaffolds
- Adhered to strict quality control standards, guaranteeing the reliability and stability of built scaffolding structures.
- Demonstrated versatility in scaffold construction by adapting to various architectural designs and requirements.
- Enhanced job site safety by assembling and dismantling safe, secure scaffolding structures.
- Improved team productivity through effective collaboration and clear communication with coworkers and supervisors.
- Reduced workplace accidents with proper inspection and maintenance of scaffold components.
- Worked around live machinery and ongoing operations to complete [Number] scaffolding projects on-time and under budget.
CUSTOMER SERVICE CASHIER
LOWES HOME IMPROVEMENT
03.2017 - 09.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
FIELD INSPECTOR
LOWES HOME IMPROVEMENT
08.2017 - 03.2018
- Completed thorough written descriptions and took photographs to document conditions.
- Enhanced inspection efficiency by utilizing advanced technology and tools during field assessments.
- Drafted detailed reports on findings of inspections.
- Examined relevant documents prior to inspections in order to become acquainted with property features.
- Collaborated with cross-functional teams to address issues found during inspections, facilitating prompt resolutions.
- Facilitated timely resolution of identified problems by promptly communicating findings to appropriate parties for corrective action plans implementation.
- Continuously sought opportunities for professional development, staying up-to-date with industry advancements and enhancing personal skillset.
- Improved overall client satisfaction by consistently delivering high-quality workmanship on time-sensitive projects while maintaining strict budgetary controls.
- Provided valuable input for company-wide training initiatives aimed at improving Field Inspector performance.
- Used hand tools and gauges to take measurements.
SLOT ATTENDANT
ISLE OF CAPRI
08.2013 - 01.2018
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
- Provided timely support to other departments as needed, fostering positive working relationships across the casino property.
- Supported seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.
- Promoted responsible gaming practices, intervening when necessary to prevent potential problem gambling behavior.
U.S. TAX PREPARER
JACKSON HEWITT
01.2016 - 03.2017
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
PERSONAL CARE ATTENDANT
HEAVEN ON EARTH
09.2015 - 01.2016
- Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
- Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Monitored vital signs regularly, promptly reporting any concerns or changes in the client''s condition to healthcare providers.
- Offered emotional support when needed establishing trust between me as the attendant and my patient.
- Managed household tasks for clients, such as cleaning, laundry, meal preparation, and errands, creating a comfortable living environment.
- Implemented individualized care plans designed by healthcare professionals to address specific client needs and goals.
- Provided safe mobility support to help patients move around personal and public spaces.
Security officer
L'AUBERGE DU LAC
07.2012 - 08.2013
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Sales Person
DILLLARDS
05.2008 - 07.2012
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased sales and customer satisfaction through personalized servicing.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Sales Person
JCPENNYS
01.2007 - 07.2008
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed relationships with clients for increased loyalty and repeat business.
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales and customer satisfaction through personalized servicing.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
Education
Associate of Applied Science - Process Technology
Sowela Technical Community College
Lake Charles, LA07.2024
Associate - Office System technology
Sowela Technical Community College
Lake Charles, LA05.2013
Skills
- Behavior Management
- Effective Communication
- Helping Students with Special Needs
- Teacher Support
- Data Collection
- CPR and First Aid
- Teacher Assistance
- Special Education
- Computer Skills
- Student Supervision
- Instructional support
- Teacher Support and Collaboration
- Student Health and Safety
- Emotional Support
Timeline
Paraprofessional
Calcasieu Parish School Board
12.2020 - Current
Scaffold Builder
Apache Industrial Services
01.2018 - 12.2020
FIELD INSPECTOR
LOWES HOME IMPROVEMENT
08.2017 - 03.2018
CUSTOMER SERVICE CASHIER
LOWES HOME IMPROVEMENT
03.2017 - 09.2018
U.S. TAX PREPARER
JACKSON HEWITT
01.2016 - 03.2017
PERSONAL CARE ATTENDANT
HEAVEN ON EARTH
09.2015 - 01.2016
SLOT ATTENDANT
ISLE OF CAPRI
08.2013 - 01.2018
Security officer
L'AUBERGE DU LAC
07.2012 - 08.2013
Sales Person
DILLLARDS
05.2008 - 07.2012
Sales Person
JCPENNYS
01.2007 - 07.2008
Associate of Applied Science - Process Technology
Sowela Technical Community College
Associate - Office System technology
Sowela Technical Community College