LYDIA KARANI
Customer Service Representative
Spring,TX
Summary
Experienced [Job Title] knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support. Experienced non-medical Care Provider offering 1] years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Overview
4
4
years of professional experience
Work History
Caregiver
SILVER SPRING HOME HEALTHCARE SERVICES
SPRING, TEXAS
09.2021 - 10.2021
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
CAREGIVER
G AND L COMPANY OF CAREGIVERS
THE WOODLANDS, TEXAS
04.2020 - 10.2021
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
SALES REPRESENTATIVE
NIC BANK
NAIROBI, KENYA
05.2008 - 11.2009
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Developed and delivered engaging sales presentations to convey product benefits.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
SALES REPRESENTATIVE
FAMILY BANK
KISII, KENYA
09.2006 - 11.2007
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Education
High School Diploma -
LORETO CONVENT MATUNDA
KENYA12.1994
Skills
- Time Management
- First Aid Certification
- Protein Handling
- ADLs Assistance
- Incident Reporting
- Household Management
- Needs Assessment
- Client Records Management
- Heavy Lifting
- Personal Service
- Respectful and Compassionate
- Patient and Caregiver Education
- Bedsore Prevention
- Patient Ambulation
- Ability to Lift
- Mobility Assistance
- Medical Reminders
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
COOKING, HAIR
I AM A SELF MADE CHEF AND ALSO LOVE DOING HAIR
Languages
English
Professional Working
KISWAHILI
Timeline
Caregiver
SILVER SPRING HOME HEALTHCARE SERVICES
09.2021 - 10.2021
CAREGIVER
G AND L COMPANY OF CAREGIVERS
04.2020 - 10.2021
SALES REPRESENTATIVE
NIC BANK
05.2008 - 11.2009
SALES REPRESENTATIVE
FAMILY BANK
09.2006 - 11.2007
High School Diploma -
LORETO CONVENT MATUNDA
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