Lydia Karel
Hudsonville,Michigan
Summary
Encouraging assistant manager and analytical problem-solver with focus for team building, leading and motivating, as well as growth in customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance and thus grow brand loyalty among key accounts.
Overview
3
3
years of professional experience
Work History
Assistant Training Store Manager
Sherwin-Williams Paint Store
06.2024 - Current
- Developed a positive work environment through day-to-day tasks by setting expectations and allowing employees ownership of projects.
- Encourage curiosity by engaging customers and showing interested in their projects
- Assisted Store Manager in training an MT by roleplaying situational managerial issues, guiding trainee through effective use of lead generation and making quality sales calls
- Established strong relationships and consistent communication with key accounts, leading to improved product availability and reduced cost of delivery fees
- Manage inventory effectively, ensuring optimal stock levels and minimizing losses due to shrinkage or obsolescence.
- Team weekly with Lakeshore Reps to learn about new products and find new ways to engage customers
Assistant Store Manager
Sherwin-Williams Paint Store
11.2023 - 05.2024
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product knowledge, sales techniques, and , significantly increasing customer satisfaction ratings and positive Medallia review ratings
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Collaborated with store manager to develop in-store marketing initiatives and special sales that increased average lines per transaction
- Delivered consistent sales growth by identifying opportunities for promotions
- Becoming familiar with competitor products and targeting accounts with decreasing sales
Floating MT
Sherwin-Williams Paint Store
07.2023 - 11.2023
- Promoted a positive work environment with exceptional teamwork and collaboration across the following stores: Jenison, Byron Center, Holland, Gaines, Rockford, Kentwood, Okemos, Muskegon, Lakeshore Commercial and Commercial South.
- Prioritized new account growth, either starting the process of or activating at least one account at all but two stores.
- Demonstrated adaptability by adjusting quickly to changes in work pace, product mix, leadership style, and task requirements as needed for effective coverage.
- Contributed to a professional atmosphere within each store through consistently delivering outstanding service levels that exceeded expectations.
Store Associate
Sherwin-Williams Paint Store
06.2021 - 06.2023
- Aided assistant manager in making sales and marketing calls to current and prospective customers and key accounts
- Increased customer satisfaction by resolving complex issues and providing prompt and exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer needs.
- Conducted daily store opening and/or closing procedures, ensuring proper security measures were followed for a safe store environment.
- Trained 10 new employees over four locations
- Aided in training 5 MTs in Jenison
Sales and Management Intern
Sherwin-Williams Paint Store
05.2022 - 08.2022
- Manage current relationships with existing loyal customers and recommend products and supplies based on their unique projects
- Carefully identify and order products necessary for inventory.
- Participated in strategic planning sessions with student team, contributing valuable insights into industry trends and competitive analysis.
- Developed comprehensive presentations for upper management in the company, highlighting key accomplishments and areas for improvement in existing account management.
- Enhanced team productivity by implementing effective communication strategies and delegating roles to team members
Education
Bachelor of Arts - Business Management
Hope College
Holland, MI05.2024
Skills
- Coaching abilities
- Purchasing and product sourcing
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking
- Visual Merchandising
- Reliability
- Active Listening
Timeline
Assistant Training Store Manager
Sherwin-Williams Paint Store
06.2024 - Current
Assistant Store Manager
Sherwin-Williams Paint Store
11.2023 - 05.2024
Floating MT
Sherwin-Williams Paint Store
07.2023 - 11.2023
Sales and Management Intern
Sherwin-Williams Paint Store
05.2022 - 08.2022
Store Associate
Sherwin-Williams Paint Store
06.2021 - 06.2023
Bachelor of Arts - Business Management
Hope College
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