Lydia Laboy
6607 TorresdaleAve2nd floor Philadelphia,PA
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable CASHIER offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking [PCA] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Caring [CATERER] dedicated to offering comprehensive personal support. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies. Caring HomeCare dedicated to offering comprehensive personal support. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies.
Overview
18
18
years of professional experience
Work History
PCA
AmeriBest Home Care
12.2022 - 05.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Developed rapport to create safe and trusting environment for care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Developed individual care plans for clients based on specific needs.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Provided direct personal care and administrative services to clients.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Utilized universal precautions and infection control principles in all aspects of care.
- Improved patients' comfort with massage and application of topical treatments.
Cashier
Wawa Food Markets
09.2019 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked regular schedule.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Catering Staff Member
1All Star Staffing
02.2006 - 08.2008
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained flexible work schedule to meet event needs.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Cleared dishes and glassware quickly following each course.
- Cleaned and organized kitchen stations to promote team efficiency.
- Delivered catered food and supplies to facility for on-time set-up.
- Arranged furniture and added decorations to assist in setting up for catering events.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Monitored food preparation to determine correct temperature and proper cooking before serving.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
Housekeeping Room Attendant
The Sheraton Hotel
06.2005 - 11.2006
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Responded to requests from patrons for linens and toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
High School Diploma -
Olney High School
Philadelphia, PA06.1985
Skills
- Meal Preparation
- Client Documentation
- Progress Documentation
- Recording Vital Signs
- Housekeeping
- First Aid and Safety
- Patient Care
- Personal Hygiene Assistance
- Dressing Assistance
- Active Listening
- Patient Lifting Techniques
- Record Keeping
- Toileting Assistance
- Empathy and Compassion
- Bathing Support
- Basic Housekeeping
- Elder Care
- Certified in CPR/AED
- Home Care Aide
- Certified Nursing Assistant
- Home Health Aide
I am a hard worker ,team player always on time dont mind leaving late. Ispeak 2 languages
ENGLISH/SPANISH. I AM A HARD WORKER, ALSO I AM A TEAM PLAYER NEVER LATE ALWAYS ON TIME. I AM VERY STRAIGHT FORWARD VERY DIRECT AND FRIENDLY COMPATIONATE AND LOYAL.AND VERY DEPENDABLE
Languages
English
Spanish
Timeline
PCA
AmeriBest Home Care
12.2022 - 05.2023
Cashier
Wawa Food Markets
09.2019 - 09.2022
Catering Staff Member
1All Star Staffing
02.2006 - 08.2008
Housekeeping Room Attendant
The Sheraton Hotel
06.2005 - 11.2006
High School Diploma -
Olney High School
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