Lydia Larrasquitu

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to employee inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Maintained inventory of office supplies and placed orders.

• Assisted in proper evacuation of youth during emergency situations such as inclement weather.
• Assisted youth with obtaining resources such as food, clothing and shelter.
• Experience with all three shifts maintaining the safety, security, and welfare of youth.
• Active shift leader when needed.
• Prepare bed assignment sheets, morning affirmations to be ready for up coming shift.
• Keep allergy and special needs binders up to date.
• Update point system binders.
• Laundry and cleaning of facility.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Increased customer satisfaction by providing timely and professional responses to inquiries via phone and email.
• Recorded expenses and maintained accounting records.
• Assisted admin department where needed.

Reunification of youth to their sponsors.