Lydia Lester
Naples,FL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Concierge Assistant Supervisor
Discovery Village
Naples, FL
10.2023 - 12.2024
- Responded promptly to any emergency situations that may arise during shifts.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Identified potential opportunities for cost savings throughout the concierge department.
- Monitored and maintained inventory levels of supplies used by the concierge team.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Provided guidance to employees regarding work-related issues or questions.
- Placed orders for and picked up flowers for guests.
- Maintained positive relationships with vendors providing services related to the concierge department.
Concierge
pineapple house
Naples, FL
12.2022 - 09.2023
- Tracked customer feedback surveys and developed solutions based on findings.
- Provided outstanding customer service to hotel guests and visitors.
- Conducted regular inspections of facilities to ensure quality standards are met.
- Maintained records of reservations, services provided, and feedback from guests.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Offered guests beverages and refreshments upon check-in.
- Ensured that all requests were handled in a timely manner.
Head Server
Terracina grand
Naples, FL
05.2021 - 12.2022
- Assigned duties to servers and monitored their performance.
- Verified legal drinking age before serving beer, wine, and liquor to comply with state law.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Greeted guests, provided menus and answered questions regarding menu items.
- Conducted regular staff meetings to discuss changes in policy and procedures or other relevant topics.
- Ensured that all tables were properly set up with appropriate supplies.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Attended meetings to learn and share information and find ways to enhance customer dining experience.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
Florida Virtual School Flex 9-12
Orlando, FL04-2024
Skills
- Guest Relations Management
- Reservation Management
- Interpersonal Relations
- Guest Relations
- Office Support
- Community Relations
- Meeting Organization
- Transportation Coordination
- Reservation Coordination
- Calendar and Scheduling Software
- Guest Errands
- Amenities Information
Timeline
Concierge Assistant Supervisor
Discovery Village
10.2023 - 12.2024
Concierge
pineapple house
12.2022 - 09.2023
Head Server
Terracina grand
05.2021 - 12.2022
Florida Virtual School Flex 9-12
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