Lydia ling

• Increased student independence through functional life skills training and social skills instruction.
• Maintained detailed records of student progress, adjusting treatment plans as needed to ensure continued growth and success.
• Reduced challenging behaviors by developing and implementing positive behavior support plans based on functional assessments.

• Encouraged class participation to build student confidence and interest in church teachings.
• Managed classroom behavior to maintain safety and promote orderly learning environments.
• Enhanced student understanding by incorporating hands-on activities and creative teaching methods.
• Employed variety of instructional aids, methods, and materials to provide for creative teachings, helping children grow spiritually.

*Provided exemplary customer service over the phone while maintaining appropriate confidentiality under FERPA

*Answered diverse inquiries and routed higher level issues to the appropriate home offices

*Provided office assistance to the department by assisting in routine clerical duties and responsibilities.

*Translated difficult industry specific terminology into easy-to-understand information based on customer needs