Lydia Lopez Padilla
Azusa,CA
Overview
21
21
years of professional experience
Work History
Server Trainer
Olive Garden Restaurant
06.2004 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Utilized effective communication techniques to support server learning and comprehension.
Front Desk Receptionist
Radisson
09.2003 - 03.2005
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Streamlined check-in processes, reducing wait times for guests.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Organized and maintained files and records to ensure up-to-date documentation.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Greeted visitors warmly, creating positive first impression of organization.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Enhanced guest experience by maintaining welcoming and organized reception area.
Education
Universidad De San Miguel
Culiacan Sinaloa MexicoHighschool Degree -
Paradise Valley High School
Phoenix, AZ05.1992
Skills
- Effective Time Management
- Menu Memorization
- Safe Food Handling
- Order Accuracy
- Upselling strategies
- Team Member Training
- POS System proficiency
- Cash Handling
- Safe handling procedures
- Food presentation
- Server etiquette
- Tableside Service
- Food Safety Compliance
- Bar terminology
- Wine service
- Exceptional communication
Languages
Spanish
Full Professional
Timeline
Server Trainer
Olive Garden Restaurant
06.2004 - Current
Front Desk Receptionist
Radisson
09.2003 - 03.2005
Universidad De San Miguel
Highschool Degree -
Paradise Valley High School