Lydia Macis
Dyer,IN
Summary
Personable and dedicated Customer Service Representative with extensive experience at Target. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with guests. Motivated to maintain guest satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Diplomatic customer service professional experienced in defining and analyzing guest requests to resolve issues. Accurate in documenting guest concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent guest feedback.
Overview
4
4
years of professional experience
Work History
Customer Service Advocate
Target
Kansas, MO
11.2021 - 06.2024
- Greeted and assisted customers with inquiries regarding products and services.
- Provided accurate, valid, and complete information to customers in a timely manner.
- Resolve customer complaints via phone, email, mail or social media.
- Processed orders, forms, applications and requests.
- Developed relationships with customers through friendly conversations.
- Identified potential opportunities to upsell products or services.
- Adhered to all company guidelines when interacting with customers.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
Party Host
Funflatables
Dyer, IN
07.2020 - 03.2021
- Organized seating arrangements, decorations, and food supplies.
- Assisted in preparing the entertainment program for the event.
- Provided support to guests during the event including answering questions and addressing any concerns.
- Ensured that all areas of the venue were kept clean throughout the duration of the party.
- Collected feedback from guests regarding their experience at the event.
- Responsible for ensuring all safety regulations were adhered to while hosting parties.
- Handled payments made by customers for services rendered during parties.
Meat Cutter
Robs Meat Chop
Dyer, IN
09.2020 - 12.2020
- Prepared special orders from customers that required specific cuts or trimming techniques.
- Operated a variety of meat cutting machines such as saws, slicers, grinders and tenderizers.
- Weighed meats for sale at the service counter or pre-packaged for sale in the retail market.
- Adhered to food safety regulations regarding storage temperatures and sanitation protocols.
- Stocked display cases with freshly cut meats according to merchandising standards.
- Cleaned work areas including counters, floors, walls and equipment using safe sanitizing solutions.
Education
High School Diploma -
Lake Central High School
Saint John, IN05-2021
Skills
- Account Management
- Order Fulfillment
- Report creation
- Payment handling
- High-energy attitude
- Problem-solving abilities
- Shipping and receiving understanding
- Typing proficiency
- Works well under stress
- Time Management
Timeline
Customer Service Advocate
Target
11.2021 - 06.2024
Meat Cutter
Robs Meat Chop
09.2020 - 12.2020
Party Host
Funflatables
07.2020 - 03.2021
High School Diploma -
Lake Central High School
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