Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lydia Madrid

San Diego,CA

Summary

To apply for Front End Supervisor positing by demonstrating organization, communication and management skills

Qualifications: Management experience - Accurate and Detail oriented – Bilingual/Spanish - Strong multitasking abilities - Excellent work ethic - Problem solving skills - Strong Customer Service skills offering strong multitasking, problem-solving and communication skills.

Overview

18
18
years of professional experience

Work History

Cashier Assistant

Costco Wholesale
San Diego, United States
05.2014 - Current
  • My job is to perform support duties for front end management team.
  • Cashier Assistant responsible for ensuring Member Service satisfaction
  • Cross trained on several position including Front End Supervisor, Maintenance, Bakery, Member Service, Membership/Refunds,Merchandising/Stocking, Inventory, Cashier
  • Open and willing to learn all aspects of business to ensure all members needs are met.
  • Helped customers complete purchases, locate items and join reward programs.
  • Trained new cashier team members in customer service and money handling processes.
  • Worked with other associates to support cashiers and management needs.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Retrieved items for customers and verified prices.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.

Front End Supervisor

Costco 483
San Diego, United States
03.2017 - 06.2020
  • In addition to all of the above
  • Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Guest Service Agent

Porto Vista Hotel
01.2012 - 01.2013
  • I was in charge of making sure guest billing was set up accurately
  • My duties included on the spot problem solving to assure guest satisfaction for a 200 room hotel
  • I was expected to multitask by locking in guest reservations, take guest room calls for requests, assign room and complete check in/out process
  • Communicated with Housekeeping for guest rooms being ready on time
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.

Concierge/Guest Service Agent

Hilton San Diego Bayfront
01.2008 - 01.2012
  • I was in charge of handling a variety of critical guest needs including check in, check out for 1,900 room hotel
  • I was expected to strive to make the impossible achievable for my guests and to enhance their stay by my knowledge of attractions, nightlife, and special services in the surrounding area
  • I was responsible for setting up transportation, reservations and tickets to local attractions and handle any problems that arose between guests and local merchants

Owner

Lydia's Flower Shop
01.2006 - 01.2008
  • As owner I managed, and operated all aspects of day-to day operation of the business
  • I was in charge of hiring, training and discharging employees
  • Oversaw staff scheduling and budget payroll for 5 employees
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Reconciled daily sales, returns and financial reports in QuickBooks.

Education

Business Administration

Southwestern Community College
Chula Vista, CA

Skills

  • Work Task Prioritization
  • Verbal and Written Communication
  • Credits and Refunds
  • Customer Service
  • Cash Register Operation
  • Teamwork and Collaboration

Languages

Spanish
Native or Bilingual

Timeline

Front End Supervisor

Costco 483
03.2017 - 06.2020

Cashier Assistant

Costco Wholesale
05.2014 - Current

Guest Service Agent

Porto Vista Hotel
01.2012 - 01.2013

Concierge/Guest Service Agent

Hilton San Diego Bayfront
01.2008 - 01.2012

Owner

Lydia's Flower Shop
01.2006 - 01.2008

Business Administration

Southwestern Community College

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Lydia Madrid