Travel
Lydia Marin
Bonita Springs,Florida
Summary
Dedicated professional with a strong foundation in organization and customer service, consistently driving efficiency and enhancing client satisfaction. Excelled in team collaboration and continuous learning, bringing innovative solutions to improve service delivery and operational processes.
Overview
5
5
years of professional experience
Work History
Medical Billing Representative
Abillifeye
Bonita Springs, FL
06.2023 - Current
- Applied payments, adjustments, and denials into the practice management system.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Completed and submitted appeals for denied claims.
- Prepared and submitted claims to insurance companies electronically and manually.
- Determined customer eligibility for benefit programs and services.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Ensure HIPAA compliance, and maintain patient confidentiality at all times.
Lead Key Holder
Yogurbella
Naples, FL
04.2022 - 06.2023
- Assisted in the training of new key holders and staff members on company policies and procedures.
- Conducted daily store walks to inspect store operations and cleanliness.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Monitored cash handling, replenishment, merchandising, stockroom organization and other operational processes to ensure compliance with company standards.
- Opened and closed the store.
Restaurant Hostess
Carrabba' Italia Grill
Bonita Springs, Florida
06.2021 - 04.2022
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Completed closing duties
- Monitored dining area to assess server capacity and estimate wait times.
- Greeted guests, gathered information to seat groups or place them on the waitlist, answered questions, recommended specials to increase profits, and escorted customers to their tables.
- Answered incoming calls and provided information about menu items and services, scheduled and confirmed reservations, recorded takeout orders, and responded to service-related inquiries.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
Childcare Provider
Crunch Fitness
Bonita Springs, FL
01.2021 - 06.2021
- Maintained safe play environment.
- Observed and monitored children's play activities.
- Planned and implemented engaging activities to encourage creativity and expression.
- Used positive reinforcement and behavior modeling to maintain order.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
Customer Service Representative
Publix
Bonita Springs, Florida
03.2020 - 12.2020
- Bagging
- Returning carts to a dedicated location.
- Sanitization of carts.
- Cleaning the store.
- Merchandise returns and stocking.
- Help customers with any questions.
Education
High School Diploma -
First Baptist Academy
Naples, FL05-2023
Bachelor of Science - Business Management
Florida Gulf Coast University
Fort Myers, FLSkills
- Professionalism and ethics
- Organization
- HIPAA compliance
- Eager to learn
- Inventory monitoring
- Recreation planning
- Care management
- Table setting arrangements
- Dining room management
- Customer flow management
- Team collaboration
- Strong multitasking
- Personal presentation
- Friendly demeanor
- Judgment and decision making
Affiliations
- Personal Fitness (Yoga, Pilates, Gym)
- Travel
- Fashion
- Reading
References
References available upon request.
Interests
Fashion
Personal Fitness
Reading
Quote
"If you improve by 1% every day, you'll be 37 times better by the end of the year."
James Clear
Timeline
Medical Billing Representative
Abillifeye
06.2023 - Current
Lead Key Holder
Yogurbella
04.2022 - 06.2023
Restaurant Hostess
Carrabba' Italia Grill
06.2021 - 04.2022
Childcare Provider
Crunch Fitness
01.2021 - 06.2021
Customer Service Representative
Publix
03.2020 - 12.2020
High School Diploma -
First Baptist Academy
Bachelor of Science - Business Management
Florida Gulf Coast University
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