LYDIA MARTINEZ
Mays Landing,NJ
Summary
Dynamic retail professional with extensive experience at PepsiCo, excelling in inventory accuracy and customer service. Proven ability to enhance productivity through effective team collaboration and problem-solving. Skilled in visual merchandising and returns handling, consistently driving customer satisfaction and loyalty. Committed to maintaining organized store environments and optimizing merchandise presentation.
Overview
15
15
years of professional experience
Work History
Merchandise Associate
PepsiCo
07.2023 - Current
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Retail Sales Associate
Macy's
09.2017 - 02.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Inventory Specialist
Barrette Outdoor Living
03.2012 - 01.2020
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Customer Service Representative
Casel's Marketplace
09.2010 - 12.2014
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Mentored new sales associates to contribute to the store’s positive culture.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Actively pursued personal learning and development opportunities.
Education
High School Diploma -
Mainland Regional High School
Linwood, NJ2002
Skills
- Retail experience
- Store organization
- Planogram execution
- Merchandise presentation
- Product rotation
- Shrink reduction
- Visual merchandising
- Pricing and signage updates
- Display setup
- End cap designs
- Store layout
- Planograms
- Product placements
- Merchandise movements
- Equipment operation
- Signage updates
- Returns handling
- Merchandise labeling
- Sales
- Purchase processing
- Active listener
- Product inventory counts
- Pricing and shelf labeling
- Stock replenishment
- Stock rotation
- Customer relationship management (CRM)
- Sales techniques
- Promotional planning
- Product recovery
- Merchandising trends
- Plan-o-gram implementation
- Fixture placement
- Display signage
- Team collaboration
- Problem-solving
- Critical thinking
- Clear communication
- Customer service
Timeline
Merchandise Associate
PepsiCo
07.2023 - Current
Retail Sales Associate
Macy's
09.2017 - 02.2022
Inventory Specialist
Barrette Outdoor Living
03.2012 - 01.2020
Customer Service Representative
Casel's Marketplace
09.2010 - 12.2014
High School Diploma -
Mainland Regional High School
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