Lydia M Atherton
Saint Pauls ,NC
Summary
Meticulous administrative professional bringing demonstrated success in managing nurse station operations, including processing lab testing orders, monitoring medication inventory and collaborating with management to foster efficiency. Accustomed to transcribing physicians' orders and liaising with healthcare professional to deliver superior care.
I work grate is high energy situations, and have amazing skills with deescalation. I work fast and diligently, I also can make the best out of any situation provided.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Unit Secretary
Cape Fear Valley Medical Center
Fayetteville, United States
07.2022 - Current
- Processed lab paperwork and requests according to physicians' orders.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed incoming calls and directed to appropriate department.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided information for patient admissions and discharges to foster timely processing.
- Maintained current and accurate medical records for patients.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Maintained patient confidentiality in line with HIPAA regulations.
- Monitored inventory levels and advised management of need for replenishment.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Prepared and processed patient referrals and transfer requests.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered and verified patient records before triage with most up-to-date information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
Patient Access Representative
Cape Fear Valley Medical Center
Fayetteville, United States
06.2021 - 07.2022
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Educated patients on importance of preventive health care and insurance coverage.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Addressed bad debts in line with set protocols.
- Trained new staff on hospital processes and procedures.
- Providing excellent customer service by promptly answering patient inquiries.
- Resolved patient billing issues in line with established guidelines.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Delivered support to medical staff in completion of patient paperwork.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Trained new staff on filing, phone etiquette and other office duties.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Sales Associate
Pandora Jewelry
Fayetteville, United States
11.2020 - 01.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Quoted prices, credit terms and other bid specifications.
- Met existing customers to review current services and expand sales opportunities.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Recorded accurate and efficient records in customer database.
- Developed, maintained and utilized diverse client base.
- Presented professional image consistent with company's brand values.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Student Office Assistant
Grays Creek High School
Hope Mills, United States
01.2018 - 06.2018
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Restocked communal fridge, maintained break room and took out trash.
- Delivered clerical support by handling range of routine and special requirements.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Monitored security to help maintain equipment, data and information safety.
- Collaborated with various departments to complete assigned tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Student Library Clerk
Grays Creek High School
Hope Mills, United States
08.2017 - 01.2018
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Monitored patrons at library entrances and public areas and enforced library policies to maintain peaceful atmosphere.
- Helped with weeding of book and reference collections by sorting heavily worn items.
- Maintained and updated records of current collection.
- Organized and maintained detailed records on equipment use, materials logs and circulation activities.
- Aided patrons with use and access to technology, resources and materials.
- Answered general questions in person, by phone and over email.
- Processed customer fines and educated individual patrons on ways to minimize future charges.
- Catalogued and sorted books and library materials.
- Accessed library catalog to review ownership and circulation status.
- Organized returned books and materials and assisted with shelving.
- Assisted library staff with clerical duties to help lighten workload.
- Checked out and checked in items using library computer system.
- Aided students and teachers with tech issues.
- Assisted patrons with operation of library photocopiers, microfiche and audio/visual equipment.
Education
High School Diploma -
Grays Creek High School
Hope Mills, NC 08.2015 - 06.2018
No Degree - Music Education
University of North Carolina At Pembroke
Pembroke, NC 05.2001 -
Skills
Medical billing knowledge
Patient data confidentiality
Lab test documentation
Nursing station operations
Incoming call reception
Patient database updates
Medication stock orders
Medical office administration
Medical Records Management
Outpatient care
Account management
Unit secretary training
Patient Scheduling
Time management
Additional Information
I can comfortably communicate in ASL (American Sign Language) and french. I am also an ambassador for a non-profit organization for people with limb differences called the I am Possible foundation, along with this I have a blog dedicated to my own limb difference.
Timeline
Unit Secretary
Cape Fear Valley Medical Center
07.2022 - Current
Patient Access Representative
Cape Fear Valley Medical Center
06.2021 - 07.2022
Sales Associate
Pandora Jewelry
11.2020 - 01.2021
Student Office Assistant
Grays Creek High School
01.2018 - 06.2018
Student Library Clerk
Grays Creek High School
08.2017 - 01.2018
High School Diploma -
Grays Creek High School
08.2015 - 06.2018
No Degree - Music Education
University of North Carolina At Pembroke
05.2001 -