Lydia Mays
Modesto,CA
Summary
Dynamic leader with a proven track record at Levy Restaurants, specializing in inventory control and staff management. Successfully enhanced operational efficiency and customer satisfaction through relationship building and team mentoring. Committed to fostering a transparent culture that empowers employees to contribute to organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Supervisor of Concessions
Levy Restaurants at Levi's Stadium
Santa Clara, CA
06.2021 - Current
- Train new employees on proper sanitation practices, product knowledge, customer service techniques.
- Assess food quality based on comprehensive guest feedback.
- Ensure guest protection through optimal cleanliness procedures.
- Conduct monthly inventory of food and beverage to maintain stock levels.
- Manage workforce by outlining key targets and delegating responsibilities.
- Train front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Direct production and presentation of meals maintaining high standards.
- Circulate within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Oversaw food preparation, production and presentation according to quality standards.
- Supervise a team of 30 concession staff to ensure efficient operations.
- Recommend solutions related to staffing issues and proposed procedural changes to managers.
- Participate in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Coordinate with other department supervisors to ensure streamlined workflow processes, project alignment, and help reduce project completion times.
- Foster a positive and motivating work environment, leading to an increase in team morale.
Premium Club Supervisor
Levy Restaurants At Levi's Stadium
Santa Clara , CA
04.2018 - 06.2021
- Resolve customer complaints in a timely manner, providing satisfactory solutions whenever possible.
- Coordinate with other departments to provide additional services.
- Monitor financial transactions at the point of sale to ensure accuracy and compliance with club policies.
- Streamline communication processes to keep staff informed of organizational changes and industry updates.
- Managed a team of 60 employees, ensuring that high productivity and quality standards were met.
- Foster a positive and motivating work environment, leading to an increase in team morale.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Train new employees on company policies, job duties, and performance expectations.
- Provide leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs, policies, job duties, and expectations.
- Review employees' work to check adherence to quality standards, and proper procedures.
- Coordinate with other supervisors, combining group efforts to achieve goals.
- Participate in subordinates' tasks to facilitate productivity, or help overcome difficulties.
Premium Club Supervisor
Centerplate Inc.
Santa Clara , CA
06.2016 - 03.2018
- Monitor employee productivity levels on a regular basis to identify areas of improvement.
- Develop strategies to improve team performance and productivity.
- Direct and supervise team of 15 employees in daily operations.
- Recruit, hire, train, and coach staff as necessary.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Supervise a group of 35, maintaining exceptional productivity and adherence to quality benchmarks.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Cash Lead-Premium Club
Centerplate At Levi's Stadium
Santa Clara, CA
12.2015 - 06.2016
- Resolved customer complaints in an efficient and professional manner.
- Maintained accurate cash drawer by counting currency, coins, and checks, reconciled discrepancies.
- Processed customer payments promptly and accurately according to established procedures.
- Verified that all transactions were entered correctly into the point-of-sale system.
- Provided excellent customer service by greeting customers warmly, responding to inquiries, and resolving complaints in a timely manner.
- Assisted with training new Cashiers on proper cash handling techniques.
- Provided guidance and support to team members during peak business times when extra assistance was required.
- Initiated change orders for cashiers when needed to ensure adequate supplies for shift operations.
- Supervised daily operations of the cash register area including opening and closing registers and balancing drawers at end of shift.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Received and recorded cash, checks and transfers.
- Resolved disputes between customers and Cashiers quickly while maintaining a professional demeanor.
- Monitored Cashier performance to ensure accuracy and compliance with company policies and procedures.
Food Expeditor
Centerplate At Levi's Stadium
Santa Clara, CA
10.2015 - 12.2015
- Received orders from wait staff via POS system and relayed them back to kitchen staff.
- Prepared condiments such as sauces, dressings, and toppings for food items.
- Monitored inventory levels and replenished supplies as needed.
- Replenished utensils, napkins, and condiments at tables between courses as needed.
- Plated dishes according to established presentation standards before sending them out.
- Managed multiple orders simultaneously while adhering to strict timelines for delivery.
- Maintained knowledge of menu items and specials in order to answer questions from guests or servers.
- Verified accuracy of order tickets prior to delivering food items to tables.
- Communicated with wait staff and kitchen personnel regarding customer orders, menu modifications, and special requests.
- Conducted regular cleaning tasks such as wiping down counters, organizing shelves, sweeping floors.
- Collaborated with chefs on preparation times for various menu items based on demand levels.
- Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
- Adhered to corporate standards and policies in overseeing restaurant operations.
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
Certificate of Technical Studies - Surgical Technology
Carrington College
Citrus Heights, CA11-2018
License - Cosmetology
California Beauty College
Modesto, CA08-2006
High School Diploma -
Fred C. Beyer High School
Modesto, CA06-2004
Skills
- Inventory control
- Attention to detail
- Relationship building
- Documentation and reporting
- Public speaking
- Task delegation
- Staff management
- Coaching and mentoring
Certification
- ServSafe Certified
- RBS Certificate
- Food Handler Card
References
References available upon request.
Timeline
Lead Supervisor of Concessions
Levy Restaurants at Levi's Stadium
06.2021 - Current
Premium Club Supervisor
Levy Restaurants At Levi's Stadium
04.2018 - 06.2021
Premium Club Supervisor
Centerplate Inc.
06.2016 - 03.2018
Cash Lead-Premium Club
Centerplate At Levi's Stadium
12.2015 - 06.2016
Food Expeditor
Centerplate At Levi's Stadium
10.2015 - 12.2015
- ServSafe Certified
- RBS Certificate
- Food Handler Card
Certificate of Technical Studies - Surgical Technology
Carrington College
License - Cosmetology
California Beauty College
High School Diploma -
Fred C. Beyer High School
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