LYDIA MCHUGH
Sequim,WA
Summary
Skilled professional with 14+ years management experience, with 6+ years focused specifically on employee relations and leadership within the healthcare industry. Skilled in Microsoft Office, Management, Project Management, Payroll, Benefits, Compensation, and Employee Relations. Completed extensive on-the-job and formal education including a Bachelor of Arts - BA focused in Mass Communication/Media Studies & Public Relations from Eastern Washington University and an MBA in Healthcare Administration from Western Governors’ University.
Overview
14
14
years of professional experience
Work History
HUMAN RESOURCES MANAGER
NORTH OLYMPIC HEALTHCARE NETWORK
06.2022 - Current
- Management
- Provided guidance and support to direct report while coaching for performance
- Designed, hired, and developed a new HR Coordinator role within the organization
- Employee Relations
- Addressing any employment relations issues, such as work complaints and harassment allegations
- Processing all personnel action forms and ensuring proper approvalFill in
- Explaining human resources policies, procedures, laws, and standards to new and existing employees
- Provider Relations
- Assisting CMO and provider supervisors with performance management
- Working with quality department to ensure metrics and data are correct for proper performance/productivity tracking.
- Filtering provider grievances and feedback
- Administration
- Lead payroll operations and ensured accurate processing
- Manage relationship with 401(k) TPA, audit firm, and main point of contact for employee inquiries
- Conduct employee training sessions (benefits education, DE&I, management skills coaching, etc.)
- Assisting with processing employee grievances
- Overseeing engagement programs and other employee relations work
- Preparing government reports as to remain in compliance
- Performing job evaluations and job analyses
- Conducting and analyzing compensation surveys
- Recruitment
- Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc.
- Overseeing hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks
- Implementing the organization’s recruiting strategy
- Administering pre-employment tests
- Assisting with completing background investigations
- Writing job descriptions
HUMAN RESOURCES SPECIALIST
NORTH OLYMPIC HEALTHCARE NETWORK
03.2019 - 06.2021
- Administration
- Preparing or updating employment records related to hiring, transferring, promoting, and terminating
- Explaining human resources policies, procedures, laws, and standards to new and existing employees
- Ensuring new hire paperwork is completed and processed
- Setting up new employee in payroll system
- Working closely with payroll and ensuring accurate processing
- Manage relationship with 401(k) TPA, audit firm, and main point of contact for employee inquiries
- Conduct employee training sessions (benefits education, DE&I, management skills coaching, etc.)
- Analyzing job duties
- Assisting with processing employee grievances
- Overseeing engagement programs and other employee relations work
- Preparing government reports as to remain in compliance
- Performing job evaluations and job analyses
- Conducting and analyzing compensation surveys
- Recruitment
- Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc.
- Overseeing hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks
- Implementing the organization’s recruiting strategy
- Administering pre-employment tests
- Assisting with completing background investigations
- Writing job descriptions
- Employee Relations
- Addressing any employment relations issues, such as work complaints and harassment allegations
- Processing all personnel action forms and ensuring proper approval
EXECUTIVE ASSISTANT/OFFICE MANAGER
FORS FINANCIAL CONSULTING
06.2018 - 03.2019
- Welcome and greet clients and office guests
- Support advisors and owner with general operational tasks
- Plan and schedule meetings, presentations, and other office related events.
- Answer phones in a professional and timely manner
- Direct calls to appropriate person and/or take detailed messages
- Answer and send out faxes as needed
- Prepare outgoing mail and packages for owners
- Send reminders regarding upcoming appointments
- Manage communication of information in and out of the office
- Type out correspondence letters, emails, and memos, etc. (paper and electronic)
- Monitor and maintain office equipment
- Monitor office supplies; order and re-stock as needed
- Ensure office is kept tidy and organized at all times
- Run out-of-office errands for owners
- Maintain positive and professional staff and client relationships
- Assist advisors in opening new accounts
- Help clients with withdrawal requests and/or contributions
- Provide complete account support to clients
ACCOUNT EXECUTIVE – NEW BUSINESS
ZIPRECRUITER
06.2017 - 05.2018
- Direct new business sales- prospecting, lead generation, cold calling, etc.
- Developing a solid and trusting relationship between major key clients and company.
- Resolving key client issues and complaints, developing a complete understanding of key account needs.
- Anticipating key account changes and improvements, and managing communications between key clients and internal teams.
- Managing account team assigned to each client, Strategic planning to improve client results.
- Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met.
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
- Meeting all client needs and deliverables according to proposed timelines
- Analyzing client data to provide customer relationship management
GENERAL MANAGER
DESTINATION MATERNITY
09.2015 - 06.2017
- Make our Mom2Be the center of attention. Surprise her with our high caliber service level to establish a meaningful connection and lasting relationship with our Mom2Be.
- Lead and coach the team to effectively connect with and educate our Mom2Be about our unique, multi-brand environment.
- Actively network, recruit and seek top talent. Build relationships with professional network; internal partners in the Company and external partners in shopping center and/or professional network.
- Lead team in personal and professional development; identify the potential for succession planning.
- Utilize Company tools, policies, and procedures to ensure coaching and feedback is in line with the Company and position competencies.
- Build repeat business and maximize traffic by delivering an exceptional client experience.
- Ensure that visual/marketing presentation is consistent throughout the store.
- Communicate business opportunities, client feedback, and store needs to District Manager.
- Oversee financial aspects of the store including payroll, budgets, expenses, and inventory.
- Entire HR functions from hiring, terminations, FMLA paperwork, etc.
STORE MANAGEMENT
ABERCROMBIE & FITCH
10.2011 - 09.2015
- Human Resources/Employee Relations, Hiring/Staffing/Recruitment
- Store Scheduling, Event Planning, Customer Service Focused
- Multi-tasking, Problem Solving, Asset Protection/Enforced Company Policies.
- Attention to Detail, Adaptability/Flexibility, Register/Phone Use
- Management Skills, Planning and Organizing
- Product Knowledge/Gave feedback to corporate on products and customer feedback
- Visual Displays/Store Marketing, Fashion and Trend Knowledge, Associate/Management Training
- Worked closely with District and Regional Managers, Inventory/Replenishment
Education
MBA - Healthcare Management
WESTERN GOVERNORS UNIVERSITY
01.2021
BA - Communication Studies & Public Relations
EASTERN WASHINGTON UNIVERSITY
01.2011
High School Diploma - undefined
SEQUIM HIGH SCHOOL
01.2006
Skills
- HR policies and procedures
- Employee relations
- Microsoft office proficiency
- Training and mentoring
- Benefits and compensation management
- Compliance
- Payroll administration
- Onboarding and orientation
- Recruitment and hiring
- Corrective action planning
- Employee onboarding
- Legal compliance
- Employee retention
- Workforce planning
- Policy enforcement
- Risk management
- Succession planning
Languages
English
Native or Bilingual
Timeline
HUMAN RESOURCES MANAGER
NORTH OLYMPIC HEALTHCARE NETWORK
06.2022 - Current
HUMAN RESOURCES SPECIALIST
NORTH OLYMPIC HEALTHCARE NETWORK
03.2019 - 06.2021
EXECUTIVE ASSISTANT/OFFICE MANAGER
FORS FINANCIAL CONSULTING
06.2018 - 03.2019
ACCOUNT EXECUTIVE – NEW BUSINESS
ZIPRECRUITER
06.2017 - 05.2018
GENERAL MANAGER
DESTINATION MATERNITY
09.2015 - 06.2017
STORE MANAGEMENT
ABERCROMBIE & FITCH
10.2011 - 09.2015
BA - Communication Studies & Public Relations
EASTERN WASHINGTON UNIVERSITY
High School Diploma - undefined
SEQUIM HIGH SCHOOL
MBA - Healthcare Management
WESTERN GOVERNORS UNIVERSITY
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