Lydia E. Mejia

• Maintained regular contact with customers and identified opportunities to deliver added value to customer shopping experience.
• Completed special projects by using effective decision making, critical thinking and time management skills.
• Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
• Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty.
• Increased team productivity by streamlining communication and implementing effective project management strategies.

• Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
• Served as a liaison between general education teachers and special education professionals, fostering collaborative relationships that benefitted all students involved.
• Implemented evidence-based instructional strategies tailored to each student''s unique learning style, promoting greater comprehension across subject areas.

• Completed all daily tasks and special assignments with efficiency and quality-driven approach
• Fostered positive work environment by consistently treating all employees and guests with respect and consideration
• Completed all point of sale opening and closing procedures, including counting contents of cash registers, safe counts, nightly deposits and change orders.
• Increased customer satisfaction by addressing and resolving client concerns efficiently.
• Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies daily.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
• Developed strong relationships with key clients, resulting in repeat business and increased revenue.

• Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Worked directly with all managers and store director to achieve positive work environment.
• Opened and closed store independently when needed and prepared nightly bank deposits and prepared change orders.
• Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight using forklifts or pallet jacks.
• Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
• Mentored and trained new employees, resulting in a more knowledgeable and efficient sales team, with up to 20 co-workers in multiple departments.

• Enhanced student progress by implementing individualized education plans and adapting instructional strategies to meet diverse needs.
• Improved student engagement by incorporating interactive activities and multimedia resources in lessons.
• Collaborated with multidisciplinary teams, including speech therapists, occupational therapists, and school psychologists, to ensure holistic support for each student.
• Provided one-on-one assistance in academic subjects such as reading, writing, math, and social studies to help students achieve their full potential.

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• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
• Maintained accurate records of office expenses, assisting in budget preparation, accounts payable, weekly payroll and cost control efforts.
• Supported management in assisting with recruitment, onboarding, and employee evaluations for over 100+ employees.
• Assisted in event planning and execution for company functions such as conferences, workshops, community events, fundraisers or social gatherings. Gabriel Foundation and Tim Duncan's bowl-a thon fundraisers.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.