- Volunteering
- Music
- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I enjoy helping others and giving back to the community
- Reading
- Crafting and DIY Projects
- I have a passion for photography and editing photos
Lydia Mitchell
Dickson,TN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Caregiver
Grandmother
06.2023 - 12.2024
- Assisted Widowed Grandmother with activities of daily living, promoting independence and quality of life, instead of putting her in a nursing home.
- Cleaned house, ran errands, managed laundry, medical appointments and completed weekly grocery shopping
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to her safety.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Changed dressings,and bandages to maintain proper healing and sanitary measures.
- Assisted with dressing, grooming, meal preparation, and medication reminders.
- Performed housekeeping duties to maintain cleanliness
Meat Department Associate
Walmart
01.2019 - 06.2023
- Assisted customers with special requests, such as custom cuts or specific preparation instructions, enhancing their shopping experience.
- Ensured accurate pricing through consistent label verification and updates on meat products.
- Maximized product freshness by consistently monitoring inventory levels and rotating stock accordingly.
- Reduced shrinkage rates by conducting regular audits of perishable items, ensuring proper storage conditions were met.
- Improved customer satisfaction by providing knowledgeable and prompt assistance in the meat department.
- Contributed to team efficiency, assisting with unloading deliveries and stocking shelves in a timely manner.
- Enhanced workplace safety with strict adherence to sanitation and hygiene guidelines when handling raw products.
- Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
Assistant Manager
Farmers Restaurant Group
02.2016 - 12.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Direct Support Professional
Developmental Services Of Dickson County
01.2013 - 12.2015
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Transported clients to medical and dental appointments to provide support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Assisted with daily living activities, running errands, and household chores.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Pharmacy Technician
TriStar Horizon Medical Center
01.2008 - 10.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
Pharmacy Technician
Walgreen's Pharmacy
02.2006 - 09.2007
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Set up and modified patient profiles to include current medications and insurance details.
Education
Associate of Science - Business Management
Columbia State Community College
Columbia, TNAssociate of Science - Business Management
Nashville State Community College
Nashville, TN05-2028
Skills
- Fast learner
- Attentive to people
- Clear communication
- Time management
- Problem-solving
- Multitasking and organization
- Medical record-keeping
- Medication management
- HIPAA compliance
- Customer service
- Workload management
- Conflict resolution
- Customer rapport
- Sales strategies
- Customer relationship management (CRM)
- Project management abilities
- Google drive
- Consulting
- Strategic thinking
Interests
Timeline
Caregiver
Grandmother
06.2023 - 12.2024
Meat Department Associate
Walmart
01.2019 - 06.2023
Assistant Manager
Farmers Restaurant Group
02.2016 - 12.2018
Direct Support Professional
Developmental Services Of Dickson County
01.2013 - 12.2015
Pharmacy Technician
TriStar Horizon Medical Center
01.2008 - 10.2012
Pharmacy Technician
Walgreen's Pharmacy
02.2006 - 09.2007
Associate of Science - Business Management
Columbia State Community College
Associate of Science - Business Management
Nashville State Community College
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