Lydia Molina
New Paltz
Summary
Dynamic healthcare administration professional with extensive experience in optimizing patient interactions and managing front-office operations. Proficient in scheduling, meticulous record-keeping, and insurance verification, complemented by exceptional communication skills that foster positive relationships with patients and colleagues. Recognized as a dependable team player, adept at adapting to evolving challenges while maintaining a steadfast commitment to achieving organizational goals. Passionate about enhancing operational efficiency and delivering high-quality patient care in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Firstcare Medical Center
01.2025 - Current
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Coordinated billing processes, ensuring accurate insurance claims submission and follow-up.
- Assisted in maintaining electronic health records, ensuring data accuracy and compliance with regulations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Community Health Worker
Institute for Family Health
08.2024 - 11.2024
- Assists participants and their families to gain access to needed health and human services, such as: prenatal care, family planning, WIC and other nutrition services, child health, and other medical services.
- Assists parents in making and attending appointments for doctors, social service agencies, etc.
- Acts as a liaison between families and other community agencies.
- Conducted interviews to identify the needs of participants and assist individuals and families in accessing health, social services, and other services needed to assure positive health outcomes.
Medical Practice Patient Representative
Nuvance Health
05.2024 - 08.2024
- Ensures accuracy of patient's information, including demographics and insurance.
- Answers phones, routes calls, take messages, conveys information, and assures accurate communication.
- Performs reception of customers and communicates pleasantly and effectively.
Patient Service Representative
Sunriver Health
12.2023 - 05.2024
- Verifies correct insurance information via card, or phone call to the insurance company as appropriate.
- Maintains patient confidence and protects operations by keeping information confidential.
- Assist with daily reception activities and ensure that all processes needed for patient services are initiated.
Patient Service Representative
Motion Sports Medicine
11.2022 - 09.2023
- Registering, scheduling and rescheduling patients for initial appointments and follow ups.
- Processing co-payments/ verifying insurance coverage
- General office duties such as documentation preparation, scanning, mailing and filing.
Medical Scheduler
Statlinx
01.2022 - 07.2022
- Managed patient scheduling for multiple providers to optimize appointment availability.
- Coordinated with medical staff to ensure accurate and timely communication of patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Followed up with patients to reschedule missed appointments.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Medical Receptionist
New Windsor Pediatrics
10.2021 - 12.2021
- Greet patients in a prompt, courteous and helpful manner
- Check in patients, verify and update demographics, insurances, and other necessary information.
- Collect copayments and past due balances
Customer Service Rep/ Trainer
Precision Pipeline Solutions
09.2020 - 10.2021
- Converted incoming customer calls into booked service appointments.
- Respond to 100+ calls daily
- Corresponded with field technicians and Con Edison to schedule jobs.
- Trained new hires on multiple projects
- Updated customer database with complete and accurate information.
Office Manager
Smaldone Chiropractic
07.2017 - 10.2019
- Supervised front office staff, providing training and mentorship to improve service quality and teamwork.
- Streamlined patient scheduling processes to enhance appointment efficiency and reduce wait times.
- Coordinated billing and insurance claims processing, ensuring timely reimbursement and minimizing denials.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
Education
Associate of Applied Science - Human Services
Ulster County Community College
Stone Ridge, NY05-2027
Skills
- Reception management
- Professional phone communication
- Organized scheduling coordination
- Proficient in medical terminology
- Customer engagement
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Firstcare Medical Center
01.2025 - Current
Community Health Worker
Institute for Family Health
08.2024 - 11.2024
Medical Practice Patient Representative
Nuvance Health
05.2024 - 08.2024
Patient Service Representative
Sunriver Health
12.2023 - 05.2024
Patient Service Representative
Motion Sports Medicine
11.2022 - 09.2023
Medical Scheduler
Statlinx
01.2022 - 07.2022
Medical Receptionist
New Windsor Pediatrics
10.2021 - 12.2021
Customer Service Rep/ Trainer
Precision Pipeline Solutions
09.2020 - 10.2021
Office Manager
Smaldone Chiropractic
07.2017 - 10.2019
Associate of Applied Science - Human Services
Ulster County Community College
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