Lydia Montes
Summary
Accomplished Sr. Administrative Assistant with a proven track record at American Electric Power, enhancing office efficiency and streamlining processes. Expert in Microsoft Office and bilingual, demonstrating confidentiality and strong organizational abilities. Achieved significant improvements in document compliance and financial record accuracy, showcasing expert time management and executive support skills. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 15 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
15
15
years of professional experience
Work History
Sr. Administrative Assistant
American Electric Power, AEP Texas
02.2022 - Current
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
- Offered technical support and troubleshot issues to enhance office productivity.
- Created and updated records and files to maintain document compliance.
- Increased accuracy of financial records with diligent tracking of expenses, budget management, and invoice processing.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Managed electronic records database and handled all file requests.
- Acquired proper equipment, refreshments and supplies for meetings.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Simplified expense reporting procedures for employees with a user-friendly template that increased compliance rates for reimbursement requests.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Enhanced communication between departments involved in the expense reporting process, facilitating seamless coordination among all parties involved.
- Handled administrative tasks such as calendar management, travel arrangements, expense reporting, and invoice processing for increased efficiency in daily operations.
Administrative Assistant
American Electric Power, AEP
09.2018 - 01.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Checked and replenished inventory to maintain optimal operations.
- Conducted regular inventory audits to ensure accurate product counts, reducing discrepancies between physical inventory and system records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Partnered with Finance department to reconcile discrepancies between expense reports and general ledger entries, maintaining accurate financial records.
- Managed the procurement process from requisition to payment, ensuring timely deliveries and accurate invoicing.
Senior Clerk
Nueces County Sheriff's Office
07.2016 - 09.2018
- Managed incoming correspondence, ensuring proper distribution and timely response from appropriate personnel.
- Prioritized workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.
- Improved office efficiency by streamlining filing systems and organizing essential documents.
- Set up meetings and organized supporting materials.
- Managed payroll function ensuring accurate and timely payments to all employees.
- Enhanced report quality by conducting thorough research and data analysis.
Administrative Assistant
Corpus Christi State Supported Living Center
11.2009 - 05.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Managed inventory levels for office supplies, reducing costs and minimizing downtime due to stock shortages.
- Planned and coordinated logistics and materials for morning meetings, and staff events.
- Coordinated domestic travel arrangements, including booking hotel and transportation.
- Managed and processed all travel and meal reimbursements.
- Organized all new hire, security and temporary paperwork for new employees.
- Implemented improvements to file systems and procedures.
- Adhered to all related company policies and government regulations.
- Directed guests and routed deliveries and courier services.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Answered and managed incoming and outgoing call while recording accurate messages for the Unit Director.
- Greeted numerous visitors, including VIP's, vendors and interview candidates.
- Drafted weekly time keeping for 60-80 employees.
- Organized all new hire, security and temporary paperwork for new employees.
- Upheld confidentiality of all information.
- Tracked incoming and outgoing files and materials requested by investigators and OIG officers.
- Adhered to all related company policies and government regulations.
Education
Associate of Applied Science - Business Administration And Accounting
Del Mar College
Corpus Christi05.2026
GED -
Del Mar College
Corpus Christi, TX05.2008
Skills
Proficient in Microsoft Office
Executive support experience
Expert Time Management
Bilingual Proficiency
Confidentiality and Discretion
Strong Organizational Abilities
Languages
Spanish
Native or Bilingual
Timeline
Sr. Administrative Assistant
American Electric Power, AEP Texas
02.2022 - Current
Administrative Assistant
American Electric Power, AEP
09.2018 - 01.2022
Senior Clerk
Nueces County Sheriff's Office
07.2016 - 09.2018
Administrative Assistant
Corpus Christi State Supported Living Center
11.2009 - 05.2015
Associate of Applied Science - Business Administration And Accounting
Del Mar College
GED -
Del Mar College
Similar Profiles
Michelle PhillipsMichelle Phillips
Customer Service Representative Trainer at American Electric Power, AEPCustomer Service Representative Trainer at American Electric Power, AEP
Kimberli AndingKimberli Anding
Executive Administrative Assistant at American Electric Power, AEPExecutive Administrative Assistant at American Electric Power, AEP
Ryan GildayRyan Gilday
Service Technician at American Electric Power, AEPService Technician at American Electric Power, AEP