Lydia Morales
Omaha,NE
Summary
- Parenting Time Specialist with extensive experience in fostering organizational efficiency and supporting operational success. Demonstrates exceptional skills in Microsoft Office, administrative tasks, and customer service, backed by a strong background in childcare and employee orientation. Committed to leveraging expertise to enhance workplace productivity and contribute to a collaborative and supportive environment.
- Demonstrated sales and customer service results in fast paced environment.
Overview
16
16
years of professional experience
Work History
Foster Parent
DHHS
01.2023 - Current
- Advocated for the best interests of children by attending court hearings and participating in meetings with child welfare agencies
- Maintained accurate documentation of all interactions, assessments, service plans, progress notes, and court reports related to each case
- Ensured compliance with state regulations regarding child welfare policies and procedures throughout all stages of the foster care process
- Collaborated with community organizations to identify resources that could benefit children in foster care (e.g., educational programs, mental health services)
- Participated in team meetings to discuss complex cases, share insights from observations or assessments, and develop strategies for supporting positive outcomes for children in care
- Assisted in the preparation of court reports, including gathering relevant information, documenting progress, and making recommendations for permanency planning
- Maintained confidentiality of sensitive information related to each child's case while adhering to legal requirements regarding privacy and data protection
Seasonal Photographer
JCPenney Portraits
11.2024 - 01.2025
- Maintained an organized database of client information including contact details and shoot preferences
- Provided exceptional customer service throughout the entire process from booking appointments to delivering final products
- Maintained a clean and organized photography studio ensuring all equipment was properly stored and ready for use
- Conducted pre-photoshoot consultations with clients to discuss desired themes, locations, or outfits
- Ensured timely delivery of edited photos by efficiently organizing files and utilizing editing workflows
- Met or exceeded sales targets by effectively promoting additional photo packages or prints
- Maintained excellent customer service by promptly responding to client inquiries and concerns
- Managed a busy schedule by coordinating multiple photoshoots in a day
- Provided guidance on posing, lighting, and props to create visually appealing photographs
- Edited and retouched photos using industry-standard software to enhance overall quality
Retail Sales Associate
Lakeshore Learning Materials
02.2024 - 11.2024
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
- Built strong relationships with repeat customers, resulting in XX% increase in customer loyalty
- Collaborated with team members to create visually appealing merchandise displays that increased sales by XX%
- Collaborated with visual merchandising team to create eye-catching displays that drove sales
- Developed strong understanding of products' features, enabling effective communication with customers
- Collaborated with team members to achieve daily sales targets, fostering a positive work environment
Sales Associate
Bath and Body Works
06.2022 - 11.2024
- Efficiently operate POS system and counting change
- Maintain company values, procedures, and policies
- Building a highly satisfying and loyal customer base through engagement, uncovering needs, making product recommendations, and gathering customer information to continue to support engagement
Dog Walker
Self-Employed
05.2018 - 05.2021
- Walking multiple dogs in various weather conditions
- Conducting consultations with new clients and completing client information forms
- Ensuring that all dogs have fresh water and food as required
- Scheduling suitable times to walk dogs
- Taking all necessary precautions to ensure that the dogs and those around them are safe
- Providing regular updates to clients, which includes sharing photos, videos, and locations
- Notifying owners if dogs become sick or injured before, during, or after walks
Lead Toddler Teacher
Kids Can Community Center
03.2013 - 03.2018
- Developed and implemented age-appropriate curriculum for toddlers, focusing on social, emotional, cognitive, and physical development
- Established positive relationships with parents through regular communication and parent-teacher conferences to discuss child's progress
- Created a safe and nurturing environment for toddlers by implementing appropriate behavior management techniques
- Collaborated with other teachers to plan and execute special events such as holiday parties and graduation ceremonies
- Monitored individual child's progress and provided feedback to parents regarding milestones achieved
- Implemented strategies to promote independence in toddlers such as self-help skills during mealtime and potty training
Assistant Manager of Customer Service
Sears Inc.
10.2008 - 01.2013
- Team leader for customer service department
- Daily advisement and consultation with customers
- Resolved customer service issues and concerns
- Maintained professionalism while dealing with difficult or challenging customer interactions
- Planned and organized staff schedules to meet the needs of employee and employer
- Assisted with store operations to conform to quality of excellence
Education
Associate of Applied Science - Applied Science
Metropolitan Community College
04.2009
Skills
- Organizational skills
- Maintenance
- Leadership
- Computer operation
- Administrative experience
- Caregiving
- Behavior Management
- Food preparation
- Customer service
- Front Desk
- Childcare
- Cashiering
- Employee orientation
- Cash handling
- Cleaning Experience
- Assistant manager experience
- Toddler care
- Communication skills
- Microsoft Office
- Stocking
- Writing skills
- Microsoft Excel
- Supervising experience
- Time Management
- Teaching
- Team collaboration
- Record keeping
- Database management
Timeline
Seasonal Photographer
JCPenney Portraits
11.2024 - 01.2025
Retail Sales Associate
Lakeshore Learning Materials
02.2024 - 11.2024
Foster Parent
DHHS
01.2023 - Current
Sales Associate
Bath and Body Works
06.2022 - 11.2024
Dog Walker
Self-Employed
05.2018 - 05.2021
Lead Toddler Teacher
Kids Can Community Center
03.2013 - 03.2018
Assistant Manager of Customer Service
Sears Inc.
10.2008 - 01.2013
Associate of Applied Science - Applied Science
Metropolitan Community College
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