Lydia Morrow

Professional Experience:

Vending Solutions Specialist/Site Manager, CSR, Blackhawk Industrial, Jacksonville, FL, July 2022 – Present

Professional Experience:

Vending Solutions Specialist/Site Manager, CSR, Blackhawk Industrial, Jacksonville, FL, July 2022 – Present

• Exhibited, recruited, and coached associates consistent with Core Behaviors.
• Promoted a culture of safety within the team.
• Responded promptly to all customer and Account Manager communications.
• Analyzed and assessed customer needs completely and accurately, with efficiency. As well as keeping all vending machines stocked and notifying the team when material was low, we aim to avoid our customers running out of product, which can lead to a stop in their production.
• Worked with suppliers and account managers to identify, source, and price appropriate product solutions.
• Provided quotes for product solutions per OS ticket and other BHID response time guidelines.
• Processed customer orders, Return Material Authorizations, and Guaranteed Test Orders.
• Purchased materials to fill customer orders.
• Reviewed and maintained P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO, and unapproved orders.
• Identified and resolved root cause issues by working and communicating with responsible, cross-functional teams.
• Developed a detailed working knowledge of Blackhawk policies, procedures, and practices.
• Maintained a deep understanding of BHID systems (including P21, OS ticket, CribMaster, Autocrib, etc.), suppliers' systems/websites, and usage of those systems.
• Performed all work in accordance with the company-prescribed ISO processes and procedures, utilizing appropriate company systems.
• Performed other duties as assigned.

Student Director/NextGen Pastor Assistant, Rise Church, Jacksonville, FL, January 2020 – July 2022

• Created meeting agendas and held weekly meetings with the Pastor.
• Conducted weekly performance reviews for student staff members.
• Managed social media content for student marketing.
• Coordinated special events and participated in budget planning.
• Recruited, trained, and evaluated volunteers.

Administrative Assistant, Expeditor, Inside Sales, Accountant. Cornerstone Supply, Jacksonville, FL. May 2016 – January 2020.

• Provided administrative support and managed office operations.
• Composed letters, memos, reports, and other written correspondence.
• Managed incoming calls and provided information to customers.
• Processed invoices for payment using accounting software.
• Providing quotes, orders and expediting orders.

Straw Boss for Pipeline/Construction Companies, Holloman Construction, Houston, TX, April 2013 – May 2016.

• Provided secretarial and office management support.
• Inventoried and ordered supplies for the office.
• Demonstrated leadership by improving work processes and training others.