Lydia Muniz
Homestead
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Recruiter | Customer Ambassador | HR Coordinator
Compass Group Inc.
06.2023 - Current
- Prepared materials for Mission100 and campus recruiting events.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Developed strong relationships with key faculty members and student organizations to broaden access to potential recruits and deepen company engagement on campus.
- Deployed and maintained internal job postings and job hotlines and used online recruiting sources and publications.
- Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
- Supported job fairs, open houses, and recruiting events.
- Organized and led recruiting initiatives to maximize program outreach.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
- Used recruiting platforms such as Hire EZ, Indeed and LinkedIn to fill vacancies.
- Served as a mentor for new college graduates entering the workforce, offering guidance on professional development opportunities within the organization.
- Provided guidance and support to candidates throughout the application process, ensuring a positive experience for both parties.
- Managed employee relations issues with tact, conducting investigations and providing guidance to managers for resolution.
- Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
- Conducted exit interviews to gather valuable insights into areas for improvement within the organization.
Sr. Director of Retail Operations
Chartwells Higher Education
06.2021 - 06.2023
- Direct, coordinate, and oversee daily Food & Beverage operations and events for a university-setting facility comprised of 16 national brand retail operations and a convenience store, with an annual revenue of $10M
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Maintained sound financial footing by overseeing department profit, loss, and budgeting.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Developed succession plans and promotion paths for staff.
- Analyzed customer feedback and identify areas for improvement to drive business success.
- Monitored expenditures to mitigate risk of overages.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Interim Catering Director
Chartwells Higher Education
05.2020 - 08.2021
- Managed & Directed catering operations while adhering to 2020 covid restrictions set by the university
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule events, and carry out catering needs as contracted.
- Solicited, negotiated, and booked new and repeat business through previous clients, local businesses, and event management companies to maximize catering revenue and meet and exceed goals.
- Maintained an extensive calendar of events and attended necessary event meetings and conference calls.
- Monitored and controlled banquet budget and coordinated with events budgets to maximize revenue and minimize expenses while providing quality guest service.
- Motivated staff to perform at peak efficiency and quality.
- Coordinated with catering staff to deliver food services for special events and functions.
Director of Residential Dining
Chartwells Higher Education
08.2019 - 06.2021
- Responsible for planning and development of sales, forecasts, and cost of a single residential dining hall with an annual revenue of over $6.1 million
- Provide guidance and support in developing action plans to address areas requiring improvement
- Oversee the implementation and maintenance of new marketing, sustainability, and culinary concepts for residential dining
- Relentless commitment to safety excellence; demonstrating behaviors that drive a Safety FIRST core value; fostering a culture where every team member is empowered & supported to achieve a work environment without exposures and incidents
- Coordinate and supervise unit personnel of 90 plus members and 2 salary managers regarding production, merchandising, quality, and cost control as well as labor scheduling, staffing, and employee training
- Participate in management team meetings and interface with Vendors and key service users within the client organization to oversee the remodel of the dining hall
- Organized meal schedule for athletic and summer camps
- Support all customer service and employee engagement activities.
- Maximized performance by monitoring daily activities and mentoring team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
Assistant Director, Dining
Chartwells Higher Education
08.2018 - 08.2019
- Manage operations for 3 national brand retail locations with a combined revenue of $2.4M
- Oversee C-Store Marketplace with a revenue of $1.5M
- Manage overall operation of units with the support of the Food Service Director
- Manage, train and developed a leadership team consisting of 1 manager and 3 supervisors
- Conduct and ensure the completion of performance reviews
- Cross-trained existing employees to maximize team agility and performance.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Account Labor Champion
Education
BA - Hospitality Management, Beverage Management
Florida International University
Miami06.2008
Skills
- Training Initiatives
- Quality Control Standards
- Personnel Recruitment
- P&L Responsibility
- Brand Awareness
- Monitoring Food Preparation
- Production Standards
- Cost Control
- Hiring and Onboarding
- Business Management
- Disciplinary Action
- Inventory Management Software
- Control Inventory Costs
Timeline
Recruiter | Customer Ambassador | HR Coordinator
Compass Group Inc.
06.2023 - Current
Sr. Director of Retail Operations
Chartwells Higher Education
06.2021 - 06.2023
Interim Catering Director
Chartwells Higher Education
05.2020 - 08.2021
Director of Residential Dining
Chartwells Higher Education
08.2019 - 06.2021
Assistant Director, Dining
Chartwells Higher Education
08.2018 - 08.2019
BA - Hospitality Management, Beverage Management
Florida International University