Renata Fernandez
Miami,FL
Summary
Experienced leader with a strong background in managing food and beverage operations. Skilled in team supervision, project coordination, and analytical problem-solving. Demonstrated ability to optimize resource utilization to achieve challenging targets. Known for diplomatic skills in resolving disputes and effectively coordinating diverse teams.
Overview
15
15
years of professional experience
Work History
Director of Operations
Chartwells Higher Education
06.2019 - Current
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits checks.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Senior Director, Retail Operations
Chartwells - Florida International University
08.2018 - 06.2019
- Responsible for the overall operation of multi-unit retail Brands
- Ensure team achievement of financial goals and target
- Leads the operations of food service accounts by ensuring areas of responsibility meet objectives and client expectations
- Retail sales over $16M
- Promote the professional growth and development of retail team
- Responsible for reviewing the P&L of each retail operation and identifying potential/present problems and locating source of variance in the business operations
- Motivate, couch, and manage eight direct reports
- Guide assistant directors of retail in the maintenance of restaurant equipment and facility
- Ensure compliance with company policies, guidelines, and procedure
- Oversee execution of inventories; ensuring accuracy, productivity, efficiency, and on time completion
- Compliance with all state, federal, and local laws and regulations in the areas of health, safety, labor, and employment
- Maintain excellent relationships with customers, guest, and client as well as other department
- Led cross-functional teams to successfully launch new products, meeting deadlines and budgets.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Met with department supervisors and provided staff support to attain organizational goals.
- Streamlined operations for increased efficiency with process improvements and automation.
- Increased employee satisfaction, providing regular coaching and feedback sessions.
Multi-Unit Food Service Director
ARAMARK - Florida International University
08.2012 - 08.2018
- Responsible for developing and executing strategy to meet operating and financial goals
- Leads the operations of food service accounts by ensuring areas of responsibility meet objectives and client expectations
- Retail sales over $15M
- Developed accountability for a safety culture that creates a work environment where no one gets hurt
- Planned, directed, and controlled all unit food service and resources to meet operating and financial goals, client objectives, and customer needs in a multi-unit operation
- Responsible for analyzing all financial reports for retail operations
- Reviewed all financial measurements with managers to ensure achievement of financial goals
- Developed operational component forecasts and explain variances
- Provided guidance and support in developing action plans to address areas requiring improvement
- Ensured compliance with ARAMARK Standard of Operations in retail operations
- Ensured compliance with national Brands Standard of Operations in retail operations
- Ensured compliance with company policies such as safety, wage and hour, sanitation, and purchasing
- Reviewed customer satisfaction surveys and developed action plans
- Labor reduction of over 1500 hours as the Labor Champion for the district
- Improved the accuracy of labor budget forecast
Assistant Food Service Director
ARAMARK - Florida International University
09.2010 - 08.2012
- Responsible for assisting Food Service Director with overall planning and managing food service within retail; direction and control over sales to maximize revenue and profitability
- Appointed to open and manage new accounts
- Managed overall operation of 18 retail locations
- Total manage volume $12M
- Participated in management team meetings, coordinated activities with other internal departments
- Assisted with hiring, coaching, performance management and reviews
- Coordinated and supervised unit personnel regarding production, merchandising, quality and cost control as well as labor scheduling, staffing and employee training
- Ensured that appropriate food safety and sanitation in respected areas are met
- District Safety leader, accountable for a safety culture that creates a work environment where no one gets hurts
- Continuously building and rebuilding teams utilizing progressive discipline, coaching and development
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Enhanced employee performance through regular training sessions and team-building exercises.
- Enforced strict adherence to portion control guidelines as part of cost-saving measures without compromising on customer satisfaction.
Education
Bachelor of Science - International Business and Business Management
Florida International University
Miami06.2014
Skills
- Strategic planning and execution
- Operational efficiency
- Leadership training
- Operations oversight
- Quality assurance
- Cost control
- Team leadership
- Adaptability and flexibility
Timeline
Director of Operations
Chartwells Higher Education
06.2019 - Current
Senior Director, Retail Operations
Chartwells - Florida International University
08.2018 - 06.2019
Multi-Unit Food Service Director
ARAMARK - Florida International University
08.2012 - 08.2018
Assistant Food Service Director
ARAMARK - Florida International University
09.2010 - 08.2012
Bachelor of Science - International Business and Business Management
Florida International University
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