Experienced leader with a strong background in managing food and beverage operations. Skilled in team supervision, project coordination, and analytical problem-solving. Demonstrated ability to optimize resource utilization to achieve challenging targets. Known for diplomatic skills in resolving disputes and effectively coordinating diverse teams.
Overview
15
15
years of professional experience
Work History
Director of Operations
Chartwells Higher Education
06.2019 - Current
Analyzed business operations and implemented strategies to improve operational cohesiveness.
Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits checks.
Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Senior Director, Retail Operations
Chartwells - Florida International University
08.2018 - 06.2019
Responsible for the overall operation of multi-unit retail Brands
Ensure team achievement of financial goals and target
Leads the operations of food service accounts by ensuring areas of responsibility meet objectives and client expectations
Retail sales over $16M
Promote the professional growth and development of retail team
Responsible for reviewing the P&L of each retail operation and identifying potential/present problems and locating source of variance in the business operations
Motivate, couch, and manage eight direct reports
Guide assistant directors of retail in the maintenance of restaurant equipment and facility
Ensure compliance with company policies, guidelines, and procedure
Oversee execution of inventories; ensuring accuracy, productivity, efficiency, and on time completion
Compliance with all state, federal, and local laws and regulations in the areas of health, safety, labor, and employment
Maintain excellent relationships with customers, guest, and client as well as other department
Led cross-functional teams to successfully launch new products, meeting deadlines and budgets.
Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
Met with department supervisors and provided staff support to attain organizational goals.
Streamlined operations for increased efficiency with process improvements and automation.
Increased employee satisfaction, providing regular coaching and feedback sessions.
Multi-Unit Food Service Director
ARAMARK - Florida International University
08.2012 - 08.2018
Responsible for developing and executing strategy to meet operating and financial goals
Leads the operations of food service accounts by ensuring areas of responsibility meet objectives and client expectations
Retail sales over $15M
Developed accountability for a safety culture that creates a work environment where no one gets hurt
Planned, directed, and controlled all unit food service and resources to meet operating and financial goals, client objectives, and customer needs in a multi-unit operation
Responsible for analyzing all financial reports for retail operations
Reviewed all financial measurements with managers to ensure achievement of financial goals
Developed operational component forecasts and explain variances
Provided guidance and support in developing action plans to address areas requiring improvement
Ensured compliance with ARAMARK Standard of Operations in retail operations
Ensured compliance with national Brands Standard of Operations in retail operations
Ensured compliance with company policies such as safety, wage and hour, sanitation, and purchasing
Reviewed customer satisfaction surveys and developed action plans
Labor reduction of over 1500 hours as the Labor Champion for the district
Improved the accuracy of labor budget forecast
Assistant Food Service Director
ARAMARK - Florida International University
09.2010 - 08.2012
Responsible for assisting Food Service Director with overall planning and managing food service within retail; direction and control over sales to maximize revenue and profitability
Appointed to open and manage new accounts
Managed overall operation of 18 retail locations
Total manage volume $12M
Participated in management team meetings, coordinated activities with other internal departments
Assisted with hiring, coaching, performance management and reviews
Coordinated and supervised unit personnel regarding production, merchandising, quality and cost control as well as labor scheduling, staffing and employee training
Ensured that appropriate food safety and sanitation in respected areas are met
District Safety leader, accountable for a safety culture that creates a work environment where no one gets hurts
Continuously building and rebuilding teams utilizing progressive discipline, coaching and development
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Enhanced employee performance through regular training sessions and team-building exercises.
Enforced strict adherence to portion control guidelines as part of cost-saving measures without compromising on customer satisfaction.
Education
Bachelor of Science - International Business and Business Management
Florida International University
Miami
06.2014
Skills
Strategic planning and execution
Operational efficiency
Leadership training
Operations oversight
Quality assurance
Cost control
Team leadership
Adaptability and flexibility
Timeline
Director of Operations
Chartwells Higher Education
06.2019 - Current
Senior Director, Retail Operations
Chartwells - Florida International University
08.2018 - 06.2019
Multi-Unit Food Service Director
ARAMARK - Florida International University
08.2012 - 08.2018
Assistant Food Service Director
ARAMARK - Florida International University
09.2010 - 08.2012
Bachelor of Science - International Business and Business Management
Florida International University
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