Master of Science - Clinical Social Work
NORFOLK STATE UNIVERSITY
Norfolk, VA05.2016
Lydia Munoz
Orange Park,FL
Summary
Empathetic Clinical Social Worker with over 8 years' experience providing therapy to individuals and groups of up to 10. Strong record of success with Cognitive Behavioral Therapy and Motivational Interviewing to move clients toward behavioral goals. Passion for serving mental health populations. Critical understanding of complex, personalized diagnoses and treatment roadmaps. Adept leadership of community based education programs and initiatives to improve situational understanding and overall patient health. Maintained caseload of approximately over 20 inpatient clients per week. Identified and diagnosed psychological, emotional and behavioral issues. Experienced with crisis intervention and results-oriented social worker. Familiar with behavioral analysis, counseling and available resources. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Education
Bachelor of Arts - Psychology
NORFOLK STATE UNIVERSITY
Norfolk, VA12.2007
Work History
Medical Travel Social Worker Casemanagement
Sentara General Hospital
08.2023 - 11.2023
- Improved patient outcomes by conducting comprehensive psychosocial assessments and developing individualized care plans.
- Facilitated support groups for patients and families dealing with chronic illness or grief, fostering mutual understanding and connection.
- Increased patient satisfaction ratings through consistent delivery of empathetic, comprehensive social work services tailored to individual needs.
- Developed cultural competence through ongoing professional development opportunities, providing culturally sensitive services to diverse patient populations.
- Provided emotional support to patients and families during critical health situations, promoting coping mechanisms and resilience.
- Promoted effective communication between patients, families, and medical staff through skilled mediation techniques during challenging conversations.
- Maintained detailed documentation of client progress, adhering to strict confidentiality guidelines in compliance with HIPAA regulations.
- Reduced readmission rates by collaborating with discharge planners on effective aftercare planning strategies for high-risk patients.
- Ensured continuity of care by coordinating seamless transitions from hospitalization to outpatient services or long-term care facilities.
- Supported ethical decision-making processes among healthcare teams by providing guidance on complex cases involving end-of-life care or medical ethics dilemmas.
- Implemented evidence-based therapeutic interventions tailored to the specific needs of diverse patient populations.
- Strengthened relationships between the hospital and community partners by serving as a liaison on joint initiatives to improve patient care.
- Educated patients on available treatment options and assisted in informed decision-making regarding their healthcare plan.
- Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
- Enhanced interdisciplinary team collaboration for optimal patient care through regular case conferences and communication.
- Offered crisis intervention services to address urgent concerns related to mental health, substance abuse, or domestic violence issues.
- Collaborated with medical professionals to advocate for the unique psychosocial needs of each patient within a holistic care approach.
- Explained medical care options to help families make informed healthcare decisions.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Provided ongoing counseling to help patients deal with conditions and processes
- Assessed risk factors of patients and made referrals for further services.
- Collaborated with healthcare providers to drive continuity of care.
- Managed caseload to satisfy multiple patients with diverse needs.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Facilitated family meetings to discuss patient care plans.
- Coordinated patient discharge planning and follow-up care.
- Developed partnerships with community organizations to expand services and referrals.
- Developed individual treatment plans and provided counseling to patients.
Medical Travel Social Worker
Emory University Hospital Midtown (Cancer Center)
08.2023 - 11.2023
- Improved patient's well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Increased patient's engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Educated families on available community resources, connecting them with essential services such as housing assistance, transportation services, finance application or healthcare providers.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for patients.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
Medical Travel Social Worker Casemangement
Providence Hospital (Traveler)
02.2023 - 05.2023
- Provided emotional support to patients and families during critical health situations, promoting coping mechanisms and resilience.
- Ensured continuity of care by coordinating seamless transitions from hospitalization to outpatient services or long-term care facilities.
- Maintained detailed documentation of client progress, adhering to strict confidentiality guidelines in compliance with HIPAA regulations.
- Educated patients on available treatment options and assisted in informed decision-making regarding their healthcare plan.
- Reduced readmission rates by collaborating with discharge planners on effective aftercare planning strategies for high-risk patients.
- Improved patient outcomes by conducting comprehensive psychosocial assessments and developing individualized care plans.
- Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Explained medical care options to help families make informed healthcare decisions.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
Medical Travel Social Worker Casemanagement
Saint Vincent Hospital (Traveler)
11.2022 - 02.2023
- Improved patient outcomes by conducting comprehensive psychosocial assessments and developing individualized care plans.
- Facilitated support groups for patients and families dealing with chronic illness or grief, fostering mutual understanding and connection.
- Increased patient satisfaction ratings through consistent delivery of empathetic, comprehensive social work services tailored to individual needs.
- Developed cultural competence through ongoing professional development opportunities, providing culturally sensitive services to diverse patient populations.
- Promoted effective communication between patients, families, and medical staff through skilled mediation techniques during challenging conversations.
- Maintained detailed documentation of client progress, adhering to strict confidentiality guidelines in compliance with HIPAA regulations.
- Reduced readmission rates by collaborating with discharge planners on effective aftercare planning strategies for high-risk patients.
- Ensured continuity of care by coordinating seamless transitions from hospitalization to outpatient services or long-term care facilities.
- Supported ethical decision-making processes among healthcare teams by providing guidance on complex cases involving end-of-life care or medical ethics dilemmas.
- Educated patients on available treatment options and assisted in informed decision-making regarding their healthcare plan.
- Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
- Enhanced interdisciplinary team collaboration for optimal patient care through regular case conferences and communication.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Completed psychosocial evaluations and needs assessments, discharge planning, casemangement.
Medical Travel Social Worker Casemanagement
Emory Decatur Hospital
08.2022 - 10.2022
- Worked with medical teams, patients and families to implement effective treatment plans.
- Completed psychosocial evaluations and needs assessments. Provided Discharge planning and casemangement with all cases.
- Delivered social work services to mental health, medically complex cases, Emergency Department and Med Surg units in Hospital settings.
- Organized clinical documentation, treatment plans and referrals.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Explained medical care options to help families make informed healthcare decisions.
- Coordinated program referrals for community-based resources.
- Exceeded goals through effective task prioritization and great work ethic.
Medical Travel Social Worker Casemanagement
Emory University Hospital (Travel Social Worker)
05.2022 - 08.2022
- Documented case notes daily and coordinated follow-up for seamless case management.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Prepared all required treatment records and reports.
- Completed psychosocial evaluations and needs assessments.
- Explained medical care options to help families make informed healthcare decisions.
- Organized clinical documentation, treatment plans and referrals.
- Coordinated program referrals for community-based resources.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Carried out day-to-day duties accurately and efficiently.
- Resolved problems, improved operations and provided exceptional service.
Social Worker II Case Management Full time
Baptist Health Hospital
10.2021 - 05.2022
- Worked with medical teams, patients and families to implemented effective treatment plans.
- Organized clinical documentation, treatment plans, and referrals.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Prepared all required treatment records and reports.
- Explained medical care options to help families make informed healthcare decisions.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Provided ongoing counseling to help patients deal with conditions and processes
- Completed psychosocial evaluations and needs assessments.
- Maintained regular contact with clients by calling and visiting patient at bedside.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
ED Medical Social Worker / Case Management
AdventHealth Hospital (Full-Time)
03.2021 - 10.2021
- Documented case notes daily and coordinated follow-up for seamless case management.
- Performed client screenings and accurately record data in case files to facilitate clinical case coordination services and case management duties.
- Built relationships with local referral sources to build strong partnerships for supportive services.
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Explained medical care options to help families make informed healthcare decisions.
- Offered community resource guidance to clients to meet family needs for assistance.
- Completed detailed charts to summarize interactions with patients and coordinated continuity of care follow-up
- Obtained and provided information to coordinating agencies to provide best possible guidance to clients.
- Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
- Developed treatments and casework or average of over 100 patients per month.
- Worked with multidisciplinary teams, patients and families to implement effective treatment plans.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Organized clinical documentation, treatment plans, and referrals.
- Coordinated home health, skilled nursing facility, assisted living facility, long term acute care and any other program referrals for community-based resources.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Improved operations through consistent hard work and dedication.
- Prepared all required treatment records, ordered patient Durable Medical Equipment(DME) as needed.
- Resolution.
- Used Microsoft Word and other software tools to create documents and other communications
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
Therapist (Part-Time)
True Therapy LLC
08.2018 - 03.2021
- Counseled individuals and families to bring awareness of problems, deal with crisis situations and develop action plans.
- Completed full bio-psychosocial assessments to determine best courses of actions.
- Referred clients to specialists, educational outreach programs or social service agencies for additional interventional needs.
- Provided tools for clients and families to communicate better and negotiate issues for improved family relationships.
- Recommended therapeutic action plans and treatments based on results from behavioral assessments.
- Assisted clients to better understand roles as parents, focusing on developing skills to nurture and guide children.
- Documented all patient information, treatment plans, and patient responses.
- Tracked progress according to goals for all interventions.
- Maintained and updated patient records, including changes in service plans, treatment reports and progress.
- Guided clients in development of skills and cognitive behavioral therapy techniques.
- Effectively maintained caseload of 25 sessions per week using alternative therapies.
- Advocated for placement of patients into community-based treatment settings.
- Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
- Consulted with other therapists, public and private service agencies to advise clients on resources available.
- Worked with interdisciplinary treatment team to develop treatment plans.
- Introduced meditation, guided imagery, breathing techniques and relaxation to patients and families.
- Conferred with supervisor to determine if non-progressing clients should continue to be counseled or referred to other specialists in such fields as medicine, psychiatry or legal aid.
- Provided crisis support and emergency care for patients.
- Worked with clinical psychiatrist and primary care physician to review patient progress and update treatment plans.
- Evaluated treatment techniques after sufficient time periods to determine effectiveness for each client.
- Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
- Documented patient information through analyzing data, interview notes and test results, and identified and diagnosed nature of clients' problems.
- Counseled up to 25 patients weekly with issues such as mood disorders, PTSD and anxiety.
- Conducted Functional Behavior Assessments (FBAs) and developed behavior intervention plans based on principles of applied behavior analysis.
- Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
Social Worker, MSW (Full-Time)
Virginia Beach Psychiatric Center
04.2019 - 03.2020
- Recommended long-term residential treatment, short-term residential treatment and individualized and group drug counseling for clients with substance abuse issues.
- Delivered comprehensive therapeutic services to adults to support prevention services.
- Maintained regular contact with clients by conducting individual sessions.
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Collaborated with multidisciplinary teams of psychologists, psychiatrist, administrators to create and implement Individualized Service Plans and continuity of care.
- Developed Functional Behavioral Assessment and Positive Behavioral Intervention Plan to identify cause of problem behavior, formulate strategies to address behavior and teach new behavioral skills.
- Facilitated family therapy sessions between children, caregivers and siblings to remediate conflict and build healthy relationships.
- Developed and facilitated goal-oriented psycho-education and therapy groups to improve residents' quality of life.
- Offered therapeutic services and crises intervention to patients.
- Encouraged socialization and engagement through group therapy, music therapy and social activities.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Completed detailed charts to summarize interactions with patients, coordinate follow-up appointments with community agencies and discharge planning upon discharge.
- Attended over 100 hours of meetings, conferences and training courses to advance professional knowledge of social work.
- Provided social work services to psycho-education groups, including psychosocial assessments, individual and family therapy, case management, discharge planning and referrals.
- Prepared charts for outpatient and inpatient services.
- Practiced cognitive behavioral therapy, motivational enhancement and structural family therapy.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Intensive In-Home Counselor (Full-Time)
GYG Mental Health Agency
08.2017 - 11.2018
- Established goals and treatment plans through collaborative process with patient utilizing advanced counseling skills, evidenced-based practices and assessments.
- Observed and monitored client behavior and responses to treatment.
- Utilized positive uncertainty and multi-systemic family systems therapy to encourage clients and help to handle ambiguity, accept inconsistencies and trust intuition in decision-making.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Ran individual therapy and family therapy sessions for children and adults ages 4 to 99.
- Offered and documented treatment consent forms in patient health records.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
- Improved outcomes of patients with psychiatric and co-morbid chronic pain conditions.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
- Applied array of different methodologies to assist patients with therapy.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
Social Worker Intern
VA Hospital
08.2015 - 05.2016
- Documented case notes daily and coordinated follow-up for seamless case management.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Completed psychosocial evaluations and needs assessments.
- Organized clinical documentation, treatment plans, and referrals.
- Coordinated program referrals for community-based resources.
- Prepared all required treatment records and reports.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Provided ongoing counseling to help patients deal with conditions and processes
- Preserved and prepared reports and treatment records.
- Worked with highly concerned customers to understand needs and provide excellent service.
- Collaborated with community based agencies to achieve 100% discharge and continuity of care.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Served customers in friendly, efficient manner following outlined steps of service.
- Maintained energy and enthusiasm in fast-paced environment.
- Carried out day-to-day duties accurately and efficiently.
- Used Microsoft Word with other software tools to create documents and other communications.
- Provided social work services to psychodynamic groups, including psychosocial assessments, individual and family therapy, case management, discharge planning and referrals.
- Practiced cognitive behavioral therapy, motivational enhancement and structural family therapy.
- Applied behavioral analysis techniques to reduce behavioral concerns in clients.
- Performed assessments to check intellectual, behavioral and environmental well-being.
- Recognized behavioral issues and responded quickly to minimize disruptions.
Skills
- Utilized: Epic, Midas, Meditech, Navihealth, Allscrpits, Cerner
- Certifications, Training: CPR/CPI, ALS/BLS, Medication Aide, Person Centered Training
- Casemanagement / Discharge Planning
- Skilled community-based case manager
- Assessing needs
- Treatment Planning / Patient Discharge
- Inpatient Therapy / Outpatient Therapy/ Group Therapy / Motivational Enhancement Therapy
- Crisis Intervention
- Disease management standards
- Care Coordination
- Networking with staff / Referrals and Networking
- Computer skills (Word, email / outlook, spreadsheet, excel , powerpoint etc)
- Dependency Units
- Dependency Investigation Units
- Social History Intake Procedures
- Social Service
- Transportation
- Quality Of Life Guidelines
- Air Ambulance
- Visiting Patient Homes
- Discharge Planning
- Quality Assurance Controls
- Care Management
- Documentation Proficiency
- Behavioral Health
- Human Resources
- Shared Governance
- Patient Rights
- Patient Care
- Record Documentation
- Patient And Family Advocacy
- Reporting And Analysis
- Monitoring
- Utilization Review
- Assessment Reports And Other Documentation
- Communication
- Referrals
- Management
- Call Center
- Problem Resolution
- Promoting healthy lifestyle
- Behavioral health assessment
- Military policies
- Mental health treatment
- Behavioral interventions expertise
Overview
8
8
years of professional experience
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