Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Lydia Munson

Lydia Munson

Natick,MA

Summary

Dynamic hospitality professional with extensive experience in restaurants, excelling in customer service and employee training. Proven ability to enhance guest satisfaction and drive sales through effective upselling techniques. Skilled in high-volume handling and team collaboration, consistently delivering exceptional experiences while maintaining composure under pressure.

Overview

3
3
years of professional experience

Work History

Server

Margaritas Mexican Grill
Framingham, MA
09.2025 - Current
  • Provided exceptional customer service to enhance dining experiences.
  • Managed food and beverage orders efficiently from customers to kitchen staff.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Followed health safety guidelines when preparing and serving food products.
  • Stocked service areas with supplies during slow periods.

Server/Hostess

Tavern in the Square
Framingham, MA
04.2024 - 05.2025
  • Presented menus and addressed inquiries regarding items.
  • Ensured timely food preparation through collaboration with kitchen staff.
  • Served food and beverages while confirming complete orders.
  • Guaranteed courteous and efficient service to each guest.
  • Monitored dining area for cleanliness and proper setup.
  • Trained new servers on restaurant procedures and plating techniques.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Managed reservation system to optimize seating arrangements.
  • Greeted and seated guests in a welcoming manner.
  • Provided excellent customer service in a fast-paced dining environment.

Retail Store Manager

Claire's
Natick, MA
02.2023 - 03.2023
  • Increased store sales by cross-selling complementary items.
  • Prepared and submitted nightly bank deposits.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Updated and maintained store signage and displays.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Drafted detailed reports on store performance for upper management review.

Education

Some College (No Degree) - Radiologic Technology

MassBay Community College
Weston, MA

Skills

  • Customer service
  • Algebra
  • Employee training
  • Team collaboration
  • Serving techniques
  • High Volume Handling
  • Interpersonal skills
  • Liquor, wine, and food service
  • Upselling techniques
  • Hospitality and accommodation
  • Cool under pressure

Affiliations

I am an energetic, adventurous, and hard-working individual who enjoys spending time with family, working out, rock climbing, going to music concerts, and traveling to new places. My passion is radiologic imaging and I am looking for experience in hospitals and to broaden my understanding of the field.

Timeline

Server

Margaritas Mexican Grill
09.2025 - Current

Server/Hostess

Tavern in the Square
04.2024 - 05.2025

Retail Store Manager

Claire's
02.2023 - 03.2023

Some College (No Degree) - Radiologic Technology

MassBay Community College

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