Lydia Navarro
Case Manager
Palm Beach,FL
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Microsoft Office, with over 5 years of experience using Word, Excel, PowerPoint, and Outlook.
Overview
20
20
years of professional experience
Work History
Patient Service Representative
Cdi Management
06.2023 - 12.2023
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Organized patient records and database to facilitate information storage and retrieval.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Facilitated communication between patients and various departments and staff.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
Customer Service Representative
SBC Unlimitted LLC
11.2022 - 05.2023
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer service objectives by providing superior customer service Spanish-speaking customers.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Translated documents, forms and other materials from English to Spanish.
Baker/Bakery Clerk
Publix Super Markets Inc
12.2021 - 11.2022
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Supported business growth by participating in local community events as a representative of the bakery.
- Determined baking times for various items.
- Processed customer orders and payment transactions.
- Assisted in planning and running promotional events and campaigns.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Created appealing displays to showcase products in bakery.
- Prepared frostings and other toppings for cakes and pastries.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Cleaned and maintained kitchen equipment and oven.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Style Consultant
Target
11.2020 - 08.2021
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Managed client appointments efficiently, maximizing productivity while ensuring individual attention for each customer.
- Helped clients to maintain independence and quality of life.
- Offered expert guidance on color theory and coordination, helping customers create cohesive looks that flattered their unique features.
- Enhanced store sales by creating visually appealing merchandise displays to showcase current trends.
- Met with clients to determine style requirements and budget.
- Drove brand awareness by organizing display setups and assisting in merchandising.
- Increased customer satisfaction by providing personalized style consultations and recommendations.
City Letter Carrier
USPS, United States Postal Service
08.2003 - 07.2017
- Assisted customers with postage needs, including weighing packages, affixing postage, and recommending mailing options.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Reduced instances of misdelivered mail by verifying addresses before handing off items to recipients during delivery rounds.
- Planned and cased mail in sequence of delivery for designated route.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Monitored weather conditions regularly to adjust delivery routes accordingly.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Distributed mail on foot to residences and businesses, delivering to approximate 750 customers per shift.
- Maintained accurate records of attempted and missed deliveries as required by post office.
Education
Bachelor of Science - Christian Counseling
South Florida Bible College
Deerfield Beach, FL12.2024
Skills
- Heartsaver CPR AED
- Medical Services Administration
- Outbound Calling
- Customer Service
- Patient confidentiality
- Records Management
- Medical terminology knowledge
- Database Search and Data Entry Skills
- Patient Intake
- Spanish Fluency
- Patient Education
- Registration and Scheduling
Affiliations
- Member American Counseling Association
- Member American Psychological Association
- Volunteer Children Ministry
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Cdi Management
06.2023 - 12.2023
Customer Service Representative
SBC Unlimitted LLC
11.2022 - 05.2023
Baker/Bakery Clerk
Publix Super Markets Inc
12.2021 - 11.2022
Style Consultant
Target
11.2020 - 08.2021
City Letter Carrier
USPS, United States Postal Service
08.2003 - 07.2017
Bachelor of Science - Christian Counseling
South Florida Bible College
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