Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lydia Nelson

Chippewa Falls

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Manager

Menards Distribution Center
08.2016 - Current


  • Developed detailed plans based on broad guidance and direction.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Front Desk Associate

Baymont Inn and Suites
10.2014 - 08.2016
  • Preform all check in / check out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify credit card data
  • Register guests while collections necessary reservation information such as contact details and check out date
  • Welcome guests and assign rooms

Deli Clerk

Mega Foods
06.2014 - 05.2015
  • Provide exceptional and responsive customer service
  • Provide customers with any questions or concerns they may have
  • Slicing meats and cheese
  • Making salads for cold case
  • Taking inventory and refilling cases and displays
  • Maintain cleaning and sanitizing

Deli Clerk

Superone Foods
06.2013 - 05.2014
  • Provide exceptional and responsive customer service
  • Provide customers with any questions or concerns they may have
  • Slicing meats and cheese
  • Making salads for cold case
  • Taking inventory and refilling cases and displays
  • Maintain cleaning and sanitizing

Education

Associates - Business Management

CHIPPEWA VALLEY TECHNICAL COLLEGE
Eau Claire, WI
05.2016

Skills

  • Staff development
  • Policy administration
  • Cost reduction
  • Team leadership
  • Time management
  • Strategic planning
  • Multitasking and organization
  • Workload management
  • Reporting and documenting
  • Conflict resolution
  • Business administration
  • Problem-solving

Certification

Leadership and Supervision

Timeline

Assistant Manager

Menards Distribution Center
08.2016 - Current

Front Desk Associate

Baymont Inn and Suites
10.2014 - 08.2016

Deli Clerk

Mega Foods
06.2014 - 05.2015

Deli Clerk

Superone Foods
06.2013 - 05.2014

Associates - Business Management

CHIPPEWA VALLEY TECHNICAL COLLEGE

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Lydia Nelson