Lydia Nevels
Upland,IN
Summary
Proven professional with a track record of enhancing operational efficiency at Taylor University, adept in customer service and problem-solving. Excelled in roles requiring critical thinking and adaptability, significantly contributing to increased customer satisfaction and team collaboration. Skilled in Microsoft Office and CPR, demonstrating leadership and empathy in high-stakes environments. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated worker with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Greenhouse Worker
Taylor University
08.2022 - Current
- Unloaded plants and nursery items from delivery trucks.
- Assisted customers with finding requested plants and flowers.
- Improved overall greenhouse efficiency by maintaining clean and organized workspaces.
- Planted, cultivated and harvested various types of trees, shrubs, and plants.
- Rearranged planting beds and flower gardens seasonally.
- Contributed to increased sales with skillful transplanting and propagation of plants for retail display.
- Facilitated smooth workflow among team members through clear communication and effective delegation of responsibilities.
- Ensured optimal growing conditions with diligent monitoring and adjusting of temperature, humidity, and lighting levels.
Substitute Teacher
Centerville-Abington School Coorperation
01.2022 - 05.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Front Desk Worker
Taylor University
08.2021 - 05.2024
- Resolved guest concerns efficiently, contributing to increased customer satisfaction scores.
- Contributed to a positive workplace environment by fostering strong relationships with colleagues from various departments.
- Maintained accurate records of guest information, ensuring smooth communication between departments.
- Assisted guests in booking reservations, resulting in increased occupancy rates and revenue generation.
- Managed a high volume of incoming calls, directing callers to appropriate personnel or assisting with their needs.
- Collaborated with housekeeping staff to ensure timely room turnovers and high-quality accommodations.
- Provided personalized recommendations for local attractions and dining options to enhance guest experiences during their stay.
- Efficiently managed overflow parking arrangements during high occupancy periods to accommodate all guest vehicles without incident.
Lifeguard
Golay Center
03.2019 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Educated patrons on safety protocols and enforced safety rules.
Education
Bachelor of Science - Education
Taylor University
Upland, IN05.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Check-in and Check-out Procedures
- Problem-solving skills
- Problem-Solving
- Conflict Management
- Guest Relations
- Microsoft Office
- Scheduling appointments
- Typing Speed
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership Qualities
- First Aid
- Patience and Empathy
- CPR and AED Training
- Team Collaboration
- Adaptability in Emergencies
Languages
Spanish
Limited Working
Timeline
Greenhouse Worker
Taylor University
08.2022 - Current
Substitute Teacher
Centerville-Abington School Coorperation
01.2022 - 05.2024
Front Desk Worker
Taylor University
08.2021 - 05.2024
Lifeguard
Golay Center
03.2019 - 08.2021
Bachelor of Science - Education
Taylor University
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