Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

Lydia Osberg

Salt Lake City,UT

Summary

Driven and personable professional with over five years of experience in customer-focused roles within the fitness and SaaS industries. Adept at delivering exceptional service, enhancing customer experiences, and optimizing marketing strategies. Passionate about brand engagement, content creation, and community building. A proactive learner with strong adaptability and innovation skills.

Overview

7
7
years of professional experience

Work History

Client Success Associate

Spectora Inc.
Salt Lake City, USA
12.2024 - Current
  • Serve as a primary point of contact for clients, handling complex software-related inquiries through live chat, email, and phone support
  • Diagnose and troubleshoot technical issues, escalating unresolved problems to appropriate internal teams while ensuring timely resolutions
  • Develop and maintain an extensive knowledge base by creating and updating articles, FAQs, and troubleshooting guides to enhance customer self-service
  • Conduct in-depth testing of new software updates and features, providing detailed feedback to development teams to ensure optimal functionality
  • Train clients on platform usage, best practices, and workflow optimizations to maximize their efficiency and satisfaction
  • Collaborate closely with product, engineering, and marketing teams to identify user pain points and advocate for necessary product improvements
  • Manage and track client interactions to identify trends, proactively address common issues, and enhance overall customer experience

Customer Experience Guide

Patagonia
Salt Lake City, USA
09.2024 - Current
  • Provide personalized customer service by offering expert product knowledge and outdoor industry insights
  • Actively participate in activism programs, supporting local communities and engaging with nonprofit partnerships
  • Process shipments, manage inventory, and ensure the sales floor is well-stocked and organized
  • Assist in planning and executing retail marketing events, enhancing community engagement and brand presence

Photographer

Lydia Osberg Photography
01.2018 - Current
  • Capture high-quality, professional-grade images for clients across various industries, including portrait, event, and product photography
  • Utilize social media and digital marketing strategies to expand client base and drive brand awareness
  • Provide a seamless client experience by managing scheduling, editing, and timely delivery of polished photographs

Shift Lead & Youth Programs Head Coach

Momentum Climbing
Salt Lake City, USA
05.2023 - 08.2024
  • Oversaw daily operations, ensuring a safe, welcoming, and engaging environment for members and staff
  • Designed and led youth climbing programs, fostering skill development, teamwork, and confidence among participants
  • Provided expert guidance to climbers, assisting with technique refinement and equipment selection
  • Organized and managed climbing events, competitions, and community-building activities to enhance membership engagement

Sales Associate Lead

Orange Theory Fitness
Salt Lake City, USA
02.2020 - 12.2022
  • Developed and implemented strategic sales techniques to drive membership sign-ups and boost revenue growth
  • Maintained and nurtured client relationships, ensuring high customer retention rates and overall satisfaction
  • Trained new sales associates on company policies, sales techniques, and customer engagement strategies
  • Collaborated with marketing teams to coordinate promotional campaigns and special events

Marketing Coordinator

EverCommerce
08.2019 - 08.2022
  • Managed and optimized marketing technology stacks for 12 SaaS companies in the trades and fitness industries
  • Spearheaded multi-channel marketing campaigns, integrating digital advertising, email outreach, and content marketing strategies
  • Developed compelling content for lead-generation email campaigns, resulting in increased engagement and conversion rates
  • Coordinated trade shows, webinars, and networking events to expand brand awareness and market reach

Social Media Manager

Board30 Fitness
11.2019 - 06.2020
  • Crafted and executed data-driven social media campaigns, increasing brand visibility and user engagement
  • Monitored analytics and adjusted marketing strategies based on performance insights and audience behavior
  • Ensured cohesive brand messaging across all digital platforms and communications

Education

Bachelor of Arts (B.A.) - Journalism & Media Communication, Business Administration

Colorado State University
Fort Collins, CO
12.2022

Skills

  • Software Proficiency: Office Products, HubSpot, Bannersnack, Canva, Unbounce, Email on Acid, Brackets, SharpSpring, Google Ads, Hootsuite, Wix, Asana, Canvas, Photoshop, WordPress, InDesign
  • Marketing & Communication: Email marketing with A/B testing, social media management, content creation, brand development
  • Customer Service & Sales: Strong interpersonal skills, customer retention strategies, lead generation, sales pitching
  • Leadership & Community Engagement: Delegation, training, and fostering inclusive environments

References

Available upon request.

Volunteer Experience

Rocky Mountain Dyslexic Camp, CO, Outdoor & Literature Counselor, Summers of 2014 & 2016, Led outdoor activities and engaged with children during study sessions and recreational periods., Assisted counselors in organizing educational and enrichment activities.

Timeline

Client Success Associate

Spectora Inc.
12.2024 - Current

Customer Experience Guide

Patagonia
09.2024 - Current

Shift Lead & Youth Programs Head Coach

Momentum Climbing
05.2023 - 08.2024

Sales Associate Lead

Orange Theory Fitness
02.2020 - 12.2022

Social Media Manager

Board30 Fitness
11.2019 - 06.2020

Marketing Coordinator

EverCommerce
08.2019 - 08.2022

Photographer

Lydia Osberg Photography
01.2018 - Current

Bachelor of Arts (B.A.) - Journalism & Media Communication, Business Administration

Colorado State University

Similar Profiles

CREATE PROFILE
Lydia Osberg