Lydia Oster
Sanford
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
3
3
years of professional experience
Work History
CAMPUS MAILROOM PROFESSIONAL
NORTHWOOD UNIVERSITY
Midland, MI
01.2023 - Current
- Scanning and organize packages that come in and out
- Notifying Individual’s regarding packages
- Delivering important documents/packages
- Metering mail for postage
- Maintaining time efficiency.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
CREW MEMBER
MCDONALD’S
Sanford, MI
03.2022 - 01.2023
- Providing quality customer service for community
- Handing out safe food to customers
- Money handling skills
- Keeping a hygienic work and lobby environment
- Professionally addressing customer’s concerns or complaints while finding a solution.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
LEAD WAITRESS
ANTONIO’S BAR & GRILL
Midland, MI
05.2021 - 02.2022
- Providing quality customer service for community
- Handing out safe food to customers
- Money handling skills
- Keeping a hygienic work and lobby environment
- Professionally addressing customer’s concerns or complaints while finding a solution
- Training new workers proper ways of waitressing
- Delegating nightly tasks, and creating a friendly work environment.
- Streamlined table management, resulting in shorter wait times for guests and improved table turnover rate.
- Collaborated with kitchen staff to ensure timely delivery of food orders, enhancing the overall dining experience.
- Assisted management with scheduling, inventory control, and other administrative tasks as needed.
- Developed rapport with regular customers, fostering loyalty and repeat business for the establishment.
- Implemented upselling techniques to increase sales revenue without compromising guest satisfaction levels.
- Coordinated special events at the restaurant, ensuring smooth operations during high-volume periods.
- Served as a liaison between front-of-house and back-of-house staff for seamless communication during busy shifts.
- Offered personalized menu recommendations based on guests'' preferences or dietary restrictions.
Education
Bachelor of Marketing - Marketing
NORTHWOOD UNIVERSITY
Midland, MI05.2026
Forensic Science -
BAY ARENAC
05.2022
MERIDIAN EARLY COLLEGE HIGH SCHOOL
05.2022
Skills
- Customer Service
- Leadership
- Networking
- Problem-Solving
- Teamwork
- Time Management
- Investigation
- Adaptability
- Collaboration
- Principles of Marketing
- Basic Accounting
- Empathy
- Active Listening
- Analytical and Critical Thinking
- Calm Under Pressure
- MS Office
- Organizational Skills
- Task Prioritization
- Attention to Detail
- Public Speaking
- Effective Communication
- Delegating
- Team building
- First Aid/CPR
Affiliations
- STOP THE BLEED Certification, 2021
- Bloodborne Pathogens Certified, 2021
- CPR Certified, 2019-2022
- Honor Roll, 2019-2022
- Cum Laude, 2022
- Outstanding Student Award, 2022
- Organized blood drive, 2021
- Donated blood, 2021-2023
- Midland Sheriff's Office, 2010-2020
- Sanford Dam Food & Relief, 2020
- HOSA (Future Health Professionals) member, 2021 - 2022
- National Society of Leadership and Success 2022 – Present
- Meals on Wheels community service, 2023
Leadership Experience
- Train and, provide constructive feedback on performance and training requirements.
- Define objectives, organize necessary resources, and direct operational efforts to achieve desired results.
- Guide trainees to provide excellent customer service, and quality food.
References
- Seth Brown, brownsz@proton.me, 810-705-1768
- Gabriel Miller, gabemiller0604@gmail.com, 989-600-4601
- Kayley Smith, 989-513-3684
- Ryan Cicinelli, ryan.cicinelli@merps.org
Hobbies
- Gardening
- Music
- Traveling
- Fashion
- History
- Learning
- Sewing
Timeline
CAMPUS MAILROOM PROFESSIONAL
NORTHWOOD UNIVERSITY
01.2023 - Current
CREW MEMBER
MCDONALD’S
03.2022 - 01.2023
LEAD WAITRESS
ANTONIO’S BAR & GRILL
05.2021 - 02.2022
Bachelor of Marketing - Marketing
NORTHWOOD UNIVERSITY
Forensic Science -
BAY ARENAC
MERIDIAN EARLY COLLEGE HIGH SCHOOL