Lydia Ou
Cedar Park,Texas
Summary
Results-driven customer service professional with 2 years of experience in delivering exceptional support and building strong client relationships. Proven ability to resolve inquiries efficiently while maintaining high satisfaction levels. Skilled in utilizing various communication channels and collaborating with teams to enhance the customer experience. Seeking to leverage expertise in a dynamic environment to drive customer loyalty and organizational success.
Overview
1
1
year of professional experience
Work History
Junior Tennis Coach
Aspiring Athletes
Cedar Park High School Tennis Courts
06.2024 - Current
- Evaluated player strengths and weaknesses, tailoring practice routines accordingly to optimize progress.
- Enhanced player performance by implementing personalized training programs and providing constructive feedback.
- Established positive relationships with parents/guardians of athletes to align expectations about their child''s development within the tennis program.
Tutor
Client's Location
11.2024 - Current
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
Tennis Summer Camp Counselor Volunteer
Balcones Country Club
06.2024 - 07.2024
- Led groups of children safely through variety of camp activities.
- Demonstrated adaptability by adjusting activity plans based on changing weather conditions, availability of resources, or camper needs.
- Promoted a positive camp environment through clear communication, active listening, and conflict resolution techniques.
Volunteer
Hill Country Bible Church Austin
12124 Ranch Rd 620 N, Austin, TX 78750
03.2024 - 08.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Education
No Degree -
Cedar Park High School
Cedar Park, TX05-2027
Skills
- Problem-solving skills
- Creative thinking
- Collaboration and teamwork
- Team collaboration
- Verbal and written communication
- Organization and preparation
- Adaptable nature
- Patience and Empathy
Languages
Chinese (Mandarin)
Full Professional
Spanish
Limited Working
Interests
- Enjoy Gym Workouts for overall physical and mental well-being
- Team Sports
- Volunteering
- Outdoor Recreation
- Enjoying the art of baking and pastry-making, experimenting with recipes
Timeline
Tutor
Client's Location
11.2024 - Current
Junior Tennis Coach
Aspiring Athletes
06.2024 - Current
Tennis Summer Camp Counselor Volunteer
Balcones Country Club
06.2024 - 07.2024
Volunteer
Hill Country Bible Church Austin
03.2024 - 08.2024
No Degree -
Cedar Park High School