Summary
Overview
Work History
Education
Skills
References
Certification
Languages
Timeline
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Lydia Parascandolo

Lydia Parascandolo

Baton Rouge,LA

Summary

Healthcare professional with a passion for delivering exceptional patient experiences. Proven track record in implementing patient-focused initiatives and driving improvements in satisfaction rates. Recognized for collaborative teamwork and adaptability in dynamic environments. Skilled in patient communication and conflict resolution, ensuring positive care experiences. Hardworking, compassionate, and dedicated to improving patient satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Experience Coordinator

Weiler Plastic Surgery
01.2024 - Current

My daily duties include

Answering phones to give information regarding treatment and scheduling appointments

Call patients to prepare for their appointments

Greet patients, have them fill out paperwork and room patients

Prepare consents and paperwork for the next day's clinic

Scan in and file consents and paperwork

Fax medical clearance track down labs

Monitor Provider dictations for each clinic day and patient

Check out patients through PatientNow and receive payments for treatment, surgery or products

Participating in surgical, injectable, and aesthetic training procedures to gain knowledge on everything we have to offer

Travel between locations to provide care as needed

In free time I research and familiarize myself with the products and treatments we offer to be best prepared for any questions patients might have

Receptionist/Patient care coordinator

Ghere Plastic & reconstructive Surgery
05.2023 - 01.2024

My daily duties included

Answering phones and explaining procedures to potential patients. As well as giving post operative instructions to current patients

Schedule appointments and file prior authorization through insurance.

Prepare pre op information such as consents for patients, facility requests, prior authorizations, lab information to be sent off.

Check in patients, prepare rooms for Dr. Ghere, and bring patients back.

Check out patients, Schedule next appointments, and clean rooms for next patients.

Clean medical instruments in the autoclave, restock rooms, laundry, clean and organize the office.

Dr Ghere joined Weiler Plastic Surgery on January 1, 2024

Receptionist / Leasing Agent /Legal Secretary

Garry Lewis Properties/Drake Lewis Attorney's
06.2018 - 03.2023

My daily duties included

Keeping track of available properties and ones that needed to be turned over

Post notices and track down rent

Answer phones, scheduling appointments and reach out to online inquiries

File maintenance requests and log any proper damage

Keep residents informed of changes to rental agreements or upcoming property issues

Show properties, run credit checks, and walk clients through our lease

Preparing legal documents, correspondence, pleadings, motions, and contracts

Deliver and maintain legal case files, indices, and court dockets

Organize and clean offices

Education

Major - Psychology

Southeastern Louisiana University
05-2029

Dental Radiology Health & Safety Certification -

Accelerated Dental Assisting Academy
Denham Springs, LA
01.2022

Graduated -

Denham Springs Highschool
Denham Springs, LA
05-2021

Skills

  • Personable
  • Detail Oriented
  • Problem solving / Adaptability
  • Active listening
  • Cleanliness
  • Phone etiquette
  • Communication
  • Project management
  • Leadership
  • Customer Service
  • Medical terminology proficiency
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Medical insurance
  • Documentation skills
  • Team building
  • Computer Literacy
  • Professionalism
  • Medical Records Management
  • HIPPA

References

  • Stephanie Lewis, Manager of Gary Lewis Properties, 2332 Eastgate Drive, Suite D, Baton Rouge, LA, 70816, (225)296-6000, stephanielewis@bellsouth.net
  • Dr. Mary Ghere, Owner of Ghere Plastic and Reconstructive Surgery, 10222 Jefferson Hwy, Baton Rouge, LA, 0809, (504)715-1400
  • Gayle Lewis, Co-Owner of Gary Lewis Properties, 17457 Wes McLin Rd, Suite D, Livingston, LA, 70754, (225)803-1258, bregaylew@aol.com
  • Payton West, Patient Experience Coordinator Manager, 4212 Bluebonnet Blvd, Suite A, Baton Rouge, LA, 70810 (225)399-0001

Certification

  • HIPAA Compliance Certification – Various Providers.
  • CPR/AED Certification
  • Certified Nursing Assistant (CNA)
  • Certified Medical Assistant (CMA)
  • Certified Dental Assistant (CDA) – Certified Dental Assistant National Board [Accelerated Dental Academy]
  • First Aid Certification
  • Health Literacy Certificate – Various Providers.
  • Emotional Intelligence and Communication Skills Certification – Various Providers.

Languages

English
Native or Bilingual
Italian
Limited Working

Timeline

Patient Experience Coordinator

Weiler Plastic Surgery
01.2024 - Current

Receptionist/Patient care coordinator

Ghere Plastic & reconstructive Surgery
05.2023 - 01.2024

Receptionist / Leasing Agent /Legal Secretary

Garry Lewis Properties/Drake Lewis Attorney's
06.2018 - 03.2023
  • HIPAA Compliance Certification – Various Providers.
  • CPR/AED Certification
  • Certified Nursing Assistant (CNA)
  • Certified Medical Assistant (CMA)
  • Certified Dental Assistant (CDA) – Certified Dental Assistant National Board [Accelerated Dental Academy]
  • First Aid Certification
  • Health Literacy Certificate – Various Providers.
  • Emotional Intelligence and Communication Skills Certification – Various Providers.

Major - Psychology

Southeastern Louisiana University

Dental Radiology Health & Safety Certification -

Accelerated Dental Assisting Academy

Graduated -

Denham Springs Highschool
Lydia Parascandolo