LYDIA PELLOT
South Amboy,NJ
Summary
Highly skilled and customer focused professional possessing an elite skill in customer service. With a proven track record of delivering exceptional support. Proficient in handling inquiries, resolving issues, and ensuring customer satisfaction. Strong communication, problem-solving, and empathy skills. Committed to providing top-notch service to enhance the overall customer experience.
Overview
11
11
years of professional experience
Work History
Project Manager
Expecting Relief
Brooklyn, NY
11.2016 - 07.2023
- Handle customer complaints, provide appropriate solutions and alternatives in a timely fashion ; follow up to ensure resolution.
- Update multiple account’s information to maintain customer records.
- Maintain open communication by presenting regular updates on project status to customers
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and initiated projects, managed costs, and monitored performance.
- Managed projects from procurement to commission.
Import Account Representative
Geodis
Philadelphia, PA
02.2013 - 09.2016
- Handled high profile customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
Import Clerk
Staffing Alternative
Philadelphia, PA
02.2012 - 02.2013
- Prepared quotes and invoicing for all customers
- Maintain meticulous record of accounting information
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
Education
High School Diploma -
Sayreville War Memorial H.S
Sayreville 06.2007
Skills
- Microsoft Office
- Account Management
- Administrative Support
- Managing Multiple Tasks
- Customer Support
- Efficient Data Entry
Timeline
Project Manager
Expecting Relief
11.2016 - 07.2023
Import Account Representative
Geodis
02.2013 - 09.2016
Import Clerk
Staffing Alternative
02.2012 - 02.2013
High School Diploma -
Sayreville War Memorial H.S
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