Lydia Phelps
Concord,NH
Summary
Detail-oriented team player with strong organizational skills, seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ability to handle multiple projects with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Cashier, Apparel Associate, Apparel Lead
Dick’s Sporting Goods
08.2022 - Current
- Responsibilities including but not limited to customer service, merchandising, cash handling, register skills, basic computer skills, and answering phones
- Greeted customers entering store and responded promptly to customer needs.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Welcomed customers and helped determine their needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
Housekeeper
Holiday Inn
02.2022 - 05.2022
- Responsibilities including but not limited to cleaning, organizing, and hospitality.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
Customer Service Associate
Target
09.2021 - 10.2021
- Responsibilities including but not limited to merchandising, cash handling, register skills, and answering phones.
- Processed customer orders and inquiries via phone, email and, in-person communication.
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfillment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Concord High School
Concord, NHAssociate of Science - Human Services
NHTI - Concord's Community College
Concord, NHSkills
- Project Management
- Customer Service and Assistance
- Organizational Policies
- Store Policies and Procedures
- Merchandising
- Customer Accounts Management
- Strong Communication and Interpersonal Skills
- Excellent Written and Verbal Communication
- Effective Customer Communication
- Effective Working Relationships
Timeline
Cashier, Apparel Associate, Apparel Lead
Dick’s Sporting Goods
08.2022 - Current
Housekeeper
Holiday Inn
02.2022 - 05.2022
Customer Service Associate
Target
09.2021 - 10.2021
High School Diploma -
Concord High School
Associate of Science - Human Services
NHTI - Concord's Community College
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