Lydia Price
New York
Summary
Dedicated patient coordinator with demonstrated strengths in customer service, time management, and administrative support. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background, cultivating positive relationships and exceeding goals. Track record of enhancing patient satisfaction, by delivering attentive and efficient care.
Overview
9
9
years of professional experience
Work History
Patient Coordinator and Medical Support
Lifestance Health
11.2024 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Followed document protocols to safeguard confidentiality of patient records.
Administrative Assistant
DP Mental Health Services
01.2021 - 01.2022
- Strong attention to detail, while maintaining organizational abilities, and time management
- Excellent professional and technical writing skills
- Quick and Flexible thinker in fast-paced working environment
- Experience in building connections and relationships with clients
- Provided Data Analysis for the business
- Received and distributed incoming mail and digital correspondence
- Maintained scheduling and event calendars for staff meetings, parties and important deadlines
- Handled sensitive information with discretion while maintaining confidentiality protocols
- Prioritized incoming emails and phone calls to ensure timely responses from appropriate personnel
Customer Support Specialist
Victoria's Secret
01.2016 - 01.2021
- Strong attention to detail with the ability to manage competing priorities and multi-task
- Experience in SaaS
- Excellent written, verbal, and listening communication skills
- 5 years of professional experience in a fast-paced, client-facing role
- Tailored sales approaches and techniques to identify and recommend the best products and services
- Developed creative and practice-based solutions to solve diverse customer issues
- Maintained positive customer relations with speedy, expert service for all needs
Education
Bachelor of Science (B.S.) - General Anthropology
Oregon State University
08.2024
Skills
- Data Analytics skills
- Problem solving
- Exceptional customer service skills
- Patient care
- Appointment Scheduling
- Administrative Support
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Electronic records management
- Attention to detail
Timeline
Patient Coordinator and Medical Support
Lifestance Health
11.2024 - Current
Administrative Assistant
DP Mental Health Services
01.2021 - 01.2022
Customer Support Specialist
Victoria's Secret
01.2016 - 01.2021
Bachelor of Science (B.S.) - General Anthropology
Oregon State University
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