Lydia Ramos
Brooklyn,NY
Summary
Dynamic leader with proven expertise in operations management and customer service, honed at Old Dominion Freight and New Penn Motor Express. Excelled in training staff, enhancing on-time shipments by implementing strategic logistics solutions, and driving customer satisfaction. Skilled in multitasking and complex problem-solving, achieving significant reductions in inventory loss.
Overview
24
24
years of professional experience
Work History
Supervisor
Old Dominion Freight
11.2021 - Current
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Ensured timely delivery of products to customers by closely monitoring transportation schedules and addressing potential delays proactively.
- Reduced lost or damaged inventory rates by implementing proper storage and handling procedures.
- Trained staff on loss prevention tactics and company procedures.
- Optimized routing of shipments using advanced software solutions to minimize transit times.
- Maintained accurate shipping documentation, streamlining outbound operations to avoid delays or errors in deliveries.
- Increased on-time shipments by rigorously tracking daily progress against goals and addressing any issues promptly.
- Managed employee schedules, ensuring adequate staffing levels to meet demand while minimizing labor costs.
Customer Service Supervisor
New Penn Motor Express
04.2001 - 11.2021
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Streamlined order processing for faster delivery times through efficient communication with clients and warehouse staff.
- Coordinated closely with transportation providers, ensuring timely pickups and deliveries while minimizing potential disruptions to the supply chain.
- Trained staff on loss prevention tactics and company procedures.
- Improved employee awareness of loss prevention techniques through comprehensive training programs.
- Reduced shrinkage by implementing effective loss prevention strategies and conducting thorough investigations.
- Evaluated the effectiveness of existing loss prevention measures regularly, making adjustments as needed based on evolving risks.
Education
High School Diploma -
BUSHWICK HIGH SCHOOL
Brooklyn, NY06-1986
Skills
- Goal oriented
- Customer service
- Team building
- Problem-solving
- Multitasking Abilities
- Problem-solving aptitude
- Attention to detail
Languages
Spanish
Limited Working
Timeline
Supervisor
Old Dominion Freight
11.2021 - Current
Customer Service Supervisor
New Penn Motor Express
04.2001 - 11.2021
High School Diploma -
BUSHWICK HIGH SCHOOL
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