Lydia Restrepo
Canton,MA
Overview
9
9
years of professional experience
Work History
Event Manager, Bartender, Server
Rosetta’s Italian Restaurant
08.2016 - 03.2020
- Corresponded with customers to arrange buffet and formal dining events of up to 100 guests.
- Supervised a team of 5-10 employees per event.
- Trained new employees in various positions.
- Utilized training program to increase sales.
- Consistently collaborated with team members on how to improve individually and collectively.
- Demonstrated creativity and sales techniques by constructing new cocktail and dinner menus.
- Checked inventory and restocked supplies.
- Upheld cleanliness and hygiene standards of establishment.
- Prepared beverages swiftly and precisely.
- Ensured new and repeat customers felt welcomed on arrival.
- Socialized with customers to create relationships and ensure repeat business.
- Accurately communicated necessary information to customers such as promotions, discounts, and new items.
- Made recommendations to customers based on their wants and needs.
- Ensured customers received their items in a timely manner.
- Confirmed customers were satisfied with their purchase.
- Accurately processed payment.
Delivery Driver
Grubhub, DoorDash, Uber Eats
04.2020 - 07.2023
- Delivered food orders promptly, ensuring customer satisfaction and adherence to safety protocols.
- Navigated routes efficiently using GPS technology, reducing delivery times and maximizing productivity.
- Maintained accurate records of deliveries and receipts, supporting financial accountability and tracking.
- Communicated effectively with customers regarding order status, addressing concerns in a timely manner.
- Managed customer inquiries and complaints in polite and professional manner.
Server
Pearl & Lime
08.2023 - 11.2024
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Assisted in daily operations by efficiently taking orders and serving food and beverages.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely delivery of high-quality meals.
- Adapted to fast-paced environment, managing multiple tables and prioritizing tasks effectively.
- Utilized POS system for accurate order processing and payment transactions, improving efficiency.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Customer Service Cashier
IKEA
01.2025 - 10.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and resolving inquiries promptly.
- Maintained cleanliness and organization of checkout area for optimal service.
- Collaborated with team members to enhance customer experience during peak hours.
- Provided accurate information on product features, promotions, and store policies.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
Dedham High School
Dedham, MA2016
Skills
- POS system operation
- Customer satisfaction
- Customer complaint resolution
- Adaptability and flexibility
Timeline
Customer Service Cashier
IKEA
01.2025 - 10.2025
Server
Pearl & Lime
08.2023 - 11.2024
Delivery Driver
Grubhub, DoorDash, Uber Eats
04.2020 - 07.2023
Event Manager, Bartender, Server
Rosetta’s Italian Restaurant
08.2016 - 03.2020
High School Diploma -
Dedham High School