Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lydia Richards

Davisville

Summary

Dynamic food service professional with a strong work ethic and exceptional customer service skills, honed at Walt Disney World Resort. Proven ability to enhance guest satisfaction and streamline operations. Expertise in cash handling and guest engagement, consistently achieving high customer satisfaction rates. Adept at fostering positive team environments and maintaining professional appearance.

Overview

5
5
years of professional experience

Work History

Quick Service Food Server

Walt Disney World Resort
08.2025 - Current


  • Demonstrated excellent multitasking abilities by balancing multiple orders simultaneously without compromising quality or accuracy.
  • Promoted a positive work atmosphere through effective communication with fellow team members and management staff.
  • Maintained up-to-date knowledge of menu offerings, including seasonal items.
  • Assisted in maintaining a clean and organized work environment for optimal food preparation and service.
  • Streamlined order processing with accurate cash handling, ensuring quick transactions for guests.
  • Provided exceptional guest service, addressing inquiries and concerns with empathy and professionalism.

Dinning Room Manager Internship

Florida State College at Jacksonville
08.2024 - 05.2025
  • Managed and motivate students to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for students and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved student conflicts, actively listening to concerns and finding appropriate middle ground.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Server

Outback Steakhouse
05.2023 - 04.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Osprey Village Retirement Home
06.2022 - 03.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Server Assistant

Outback Steakhouse
12.2020 - 06.2022
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
  • Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.

Education

Associate of Science - Hospitality And Tourism Management

Florida State College At Jacksonville
Jacksonville, FL
05.2025

High School Diploma -

Parkersburg South High School
Parkersburg, WV
05-2022

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Sales expertise
  • Food safety understanding

Timeline

Quick Service Food Server

Walt Disney World Resort
08.2025 - Current

Dinning Room Manager Internship

Florida State College at Jacksonville
08.2024 - 05.2025

Server

Outback Steakhouse
05.2023 - 04.2025

Server

Osprey Village Retirement Home
06.2022 - 03.2023

Server Assistant

Outback Steakhouse
12.2020 - 06.2022

Associate of Science - Hospitality And Tourism Management

Florida State College At Jacksonville

High School Diploma -

Parkersburg South High School

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