Lydia Rodriguez
Alexandria,KY
Summary
Dynamic professional with a proven track record in customer service and computer proficiency, demonstrated at Combined Public Communications. Excelled in resolving high-stress situations, enhancing customer loyalty, and leading teams at Panera Bread with critical thinking and active listening. Achieved notable increases in customer satisfaction, showcasing exceptional problem-solving and data entry skills.
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Overview
3
3
years of professional experience
Work History
Customer Service Representative
Combined Public Communications
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Team Member/ Team Lead
Panera Bread
08.2022 - 02.2024
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA03-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
Timeline
Customer Service Representative
Combined Public Communications
02.2024 - Current
Team Member/ Team Lead
Panera Bread
08.2022 - 02.2024
High School Diploma -
Penn Foster Career School
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