Lydia Rosborough
Spencer,OK
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
District Manager
Love's Travel Stops & Country Stores Inc.
07.2021 - Current
- Supervised 12 locations to enforce high-quality standards of operation.
- Built positive and productive relationships with store and field leadership.
- Generated financial and operational reports to assist management with business strategy.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
Area Merchandising Manager
Love's Travel Stops & Country Stores Inc.
06.2019 - 07.2021
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Optimized store displays and appearance via strategic merchandising.
- Monitored stock levels and product sales to determine purchasing needs.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
General Manager
Loves Travel Stop And Country Stores
01.2014 - 05.2019
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Customer Service Representative
Crest Foods
06.2009 - 10.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed all employee schedules for front end employees.
Education
Bachelor of Science - Sales And Marketing Education
DeVry University
Downers Grove, IL12.2021
Skills
- Employee Scheduling
- Location Auditing
- Sales Records Management
- Business Planning
- P&L Responsibility
- Operational Oversight
- Active Listening
- Action Plans
- Organizational Analysis
- Vendor Management
- Speaking
- Group Presentations
- Suggestive Selling
- Recruiting and Hiring
- Conflict Management
- Business Administration
- Customer Service
- Team Development
- Budgeting Skills
Timeline
District Manager
Love's Travel Stops & Country Stores Inc.
07.2021 - Current
Area Merchandising Manager
Love's Travel Stops & Country Stores Inc.
06.2019 - 07.2021
General Manager
Loves Travel Stop And Country Stores
01.2014 - 05.2019
Customer Service Representative
Crest Foods
06.2009 - 10.2010
Bachelor of Science - Sales And Marketing Education
DeVry University
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