Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Lydia Ross

Richmond,VA

Summary

Knowledgeable and skilled at building connections with customers and associates to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Store Associate

Trader Joe’s
03.2021 - 02.2022
  • Trained to be versatile and all sections of the store including both perishables and grocery (dry products).
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • In addition, everyone is trained on register, for if any matter we need to hop on to further assist with customer service.

Sales Associate

Marshalls
06.2020 - 03.2021
  • As a cashier, you would help assist customers with any further questions while checking them out.
  • One on the sales floor, you would keep your designated section clean and organized to be present for the customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Sales Associate

Forever 21
07.2018 - 12.2019
  • Required to be well-versed in all clothing sections and monitoring the dressing rooms
  • We would help assist customers on the sales floor, keep the racks and fixtures organized, especially the clearance section.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Processed product returns and assisted customers with other selections.

Education

Bachelor’s Degree of Science - Psychology

Virginia Commonwealth University
09.2018 - 12.2021

Skills

CreativityCustomer ServiceLearning/Adaptability

Organization

Detail OrientedDedicatedAbility to Make an ImpactGrowth Opportunities

Retail transactions processing

Excellent Communication

Analytical and Critical Thinking

Personable

Interests

Drawing

Writing poetry

Dance

Photography

Outdoor activities

Timeline

Store Associate

Trader Joe’s
03.2021 - 02.2022

Sales Associate

Marshalls
06.2020 - 03.2021

Bachelor’s Degree of Science - Psychology

Virginia Commonwealth University
09.2018 - 12.2021

Sales Associate

Forever 21
07.2018 - 12.2019
Lydia Ross