Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lydia Ruiz

Kenner,LA

Summary

Dynamic and results-driven professional with extensive experience at Chick-fil-A, excelling in team management and operations while consistently enhancing customer satisfaction. Proven expertise in staff training and feedback implementation, leading to improved service delivery and operational efficiency.

Skilled in patient scheduling, billing, insurance verification, medical records management, and front-desk operations, leveraging strong communication and organizational abilities to elevate patient care. Knowledgeable in healthcare protocols with a solid track record of maintaining patient confidentiality and satisfaction, ensuring a seamless experience for all stakeholders.

Overview

15
15
years of professional experience

Work History

Restaurant Manager

Chick-fil-A
08.2021 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.


Medical Assistant/Receptionist

Woman’s Clinic of Marrero
08.2018 - 07.2021
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized insurance claims processing, reducing errors and ensuring timely payments for services rendered.
  • Obtained payments from patients and scanned identification and insurance cards.

Medical Records Clerk

Womans Health Care
03.2013 - 10.2018
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Helped patients complete necessary medical forms and documentation.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.

Medical Assistant/Receptionist

Mid Town Medical
05.2010 - 09.2013
  • Maintained current and accurate medical records for patients.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Improved office organization by maintaining accurate patient records and filing systems.
  • Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
  • Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
  • Assisted in reducing patient wait times by efficiently managing appointment scheduling and front desk operations.

Education

Graduate Certificate - Medical Assistant

Gretna Career College
05.2009

Skills

  • Staff management
  • Passion for customer satisfaction
  • Organization and prioritization
  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Clinical documentation
  • Patient-focused care
  • Phlebotomy
  • Insurance verification
  • Patient registration
  • Telephone etiquette
  • Front desk operations
  • Medical office administration
  • Medical procedures
  • Professionalism and ethics
  • Maintaining confidentiality

Languages

Spanish
Native or Bilingual

Timeline

Restaurant Manager

Chick-fil-A
08.2021 - Current

Medical Assistant/Receptionist

Woman’s Clinic of Marrero
08.2018 - 07.2021

Medical Records Clerk

Womans Health Care
03.2013 - 10.2018

Medical Assistant/Receptionist

Mid Town Medical
05.2010 - 09.2013

Graduate Certificate - Medical Assistant

Gretna Career College

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Lydia Ruiz