KIMBERLY GONZALEZ
Tulare,CA
Summary
Customer Service Representative with strong organizational and communication skills, proficient in managing multiple tasks and coordinating large-scale events. Contributing to overall team success since 2021. Committed to fostering positive customer experiences and driving satisfaction through effective problem-solving and proactive engagement.
Overview
5
5
years of professional experience
Work History
Customer Service Representative-Seasonal
S & J Appliances
06.2021 - Current
- Opened 20+ service tickets weekly for customer requests
- Resolved warranty inquiries with claims and eligibility
- Conducted client consultations weekly to identify needs and present tailored product solutions, leading to successful deal closures.
- Resolved customer inquiries through efficient communication and product knowledge.
- Trained new team members on customer service protocols and system navigation.
- Managed high-volume calls while maintaining professionalism and empathy towards customers.
- Collaborated with sales team to address customer feedback, enhancing product offerings.
- Analyzed customer interactions to identify trends, contributing to service enhancements.
Intern
Poverello House
09.2025 - 12.2025
- Coordinated volunteer events for 15+ new participants, preparing and distributing 300+ snack bags for individuals experiencing homelessness.
- Coordinated 500+ clothing and personal care item donations for local shelters.
- Collaborated with team members to ensure accurate inventory management and distribution.
- Prepared meals in accordance with dietary guidelines to meet client needs.
- Supported client engagement initiatives to promote community involvement and awareness.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Bachelors - Sociology, Minor in Peace & Conflict Studies
California State University Fresno
12.2025
High School Diploma - undefined
Tulare Western High School
06.2021
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Problem management skills and adaptability
- Bilingual in Spanish
- Proficient in Microsoft Office
- Knowledge of Safe Dates
- Data Entry
Timeline
Intern
Poverello House
09.2025 - 12.2025
Customer Service Representative-Seasonal
S & J Appliances
06.2021 - Current
High School Diploma - undefined
Tulare Western High School
Bachelors - Sociology, Minor in Peace & Conflict Studies
California State University Fresno