LYDIA SALAZAR
Patient Care Coordinator
Haltom City,TX
Summary
Detail-oriented and driven professional with expertise in problem solving and managing daily office functions. Looking to build and grow within a successful company. Types 60 WPM MS Word Project planning Filing and data archiving Meeting minutes Multi-Line Phone System Team building
Resourceful Patient Care Coordinator offering 6 years of progressive healthcare experience. Well-developed program management and administration skills.
Overview
14
14
years of professional experience
Work History
Patient Care Coordinator
Healthcare Associates Of Texas
Bedford, TX
03.2016 - Current
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Worked with patients to schedule appointments, tests and procedures.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Developed strategic relationships with general practitioners and coworkers to build strong network.
- Explained upcoming treatment preparation, instructions and other facts to patients.
- Sent and handled electronic requests for new medications and medication refills.
Assisted Living Coordinator
Ashwood Court
North Richland Hills, TX
07.2013 - 01.2016
- Answered multi-line phone system
- Transferred all incoming calls to correct personnel
- Distribution of mail
- Took meeting minutes
- Composed and drafted all outgoing correspondence and reports for managers
- Oversaw inventory and office supply purchases
- Reduced overhead by taking on more responsibility with creative and administrative projects
- Located, checked in and pulled medical records for appointments and incomplete patient charts
- Maintained presentation of front lobby
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Communicated with patients, ensuring that medical information was kept private.
Leasing Agent
Villas at Sierra Vista
Fort Worth, TX
03.2013 - 03.2014
- Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)
- Immediately record all telephone and in-person visits on appropriate reports
- Files own guest cards and maintain according to established procedures
- Inspect models and available “market ready”, communicate related service needs to Property Manager
- Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating features and benefits; closed sale
- Have prospect complete application and secure deposit in accordance with company procedures and
- Fair Housing requirements
- Update availability report, process applications for approvals
- (i.e., credit check, rental history, etc.)
- Submit processed applications to Community Manager for approval
- Follow up with applicant regarding status. Ensure apartment is ready for resident to move-in on agreed date
- Follow-up on prospects that did not close and attempt to close sale again
- If unable to help prospect, refer them to sister communities to meet prospect's needs
- Secure new resident's signature(s) on appropriate paperwork prior to move-in
- Assist in monitoring renewals
- Distribute and follow-up on renewal notices
- Monitor advertising effectiveness
- Gather information about market competition in area and file
- Represent company in professional manner at all times.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
- Monitored advertising effectiveness by gathering information about market competition in local area
Administrative Assistan
J's Executive Detail
Saginaw, TX
08.2008 - 01.2013
- Oversaw daily office operations for staff of 4 employees.
- Prepared and distributed payroll for staff
- Oversaw inventory and office supplies
- Negotiated pricing with potential clients
- Trained new employees on all company procedures and pricing
- Cold Calling for new clients
- Answered Multi-Line phone system
- Upkeep of front office and files
- Data Entry
- Light marketing (i.e
- Internet, card placement)
- Greeted all incoming personnel and potential clients
- Meeting minutes
- Processed Payments
- Help plan and executed all aspects of office headquarter move.
Education
High School Diploma - undefined
2001
Skills
- Interdepartmental Collaboration
- Payment Collection
- Patient Care Coordination
- Providing Information and Resources
- Call Center Operations
- Call Documentation
- Interpretation and Translation Services
Languages
Spanish
Professional Working
Timeline
Patient Care Coordinator - Healthcare Associates Of Texas
03.2016 - Current
Assisted Living Coordinator - Ashwood Court
07.2013 - 01.2016
Leasing Agent - Villas at Sierra Vista
03.2013 - 03.2014
Administrative Assistan - J's Executive Detail
08.2008 - 01.2013
Carter Riverside High School - High School Diploma,
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